Excel
GABRIELA RODRIGUEZ MORERA
Business Administrator
Llano Grande
Summary
Well-qualified Administrative Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Administration and HR Manager
HOPE Partners Costa Rica
01.2024 - 08.2024
- Payroll and Compensation Management, through a new online system that was donated to the organization as a result of my research for new partners
- Lead the University program with 11 teenagers in vulnerability
- Development of community projects in vulnerable schools and communities of San José, Pavas
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Facilitated the hiring process by working closely with leadership team in candidate screening, interviewing, and onboarding new staff members.
Business Manager
The Table Group
06.2022 - 02.2024
- Handle logistics and all administrative requirements for the Principal Consultant assigned, overseas and locally for all events
- Scheduling and calendar management
- Content creation for workshops, talks and other events
- Quickbooks Management
- Handling confidential information
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Engaged with customers to build business relationships.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
Executive Administrative Assistant
HOPE Partners Costa Rica
03.2022 - 01.2024
- Development of community projects in vulnerable schools and communities of Pavas, San José
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments and the community through proactive coordination of meetings and events.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Base Regional Logistics CA and Caribbean
Adventures in Missions
08.2018 - 02.2023
- Fostered strong relationships with key stakeholders such as suppliers, carriers, and customers, promoting collaboration and enhancing overall supply chain performance.
- Developed comprehensive contingency plans, minimizing disruptions during unforeseen events or emergencies.
- Pioneer the establishment and execution of the first Costa Rican Base for International Volunteers in Costa Rica.
- Establish and maintain relationships with several organizational, both public and private, which received the international volunteers for their community impact projects in 7 different countries.
- Costa Rica´s budget management
Operations and Data Analysis Executive
MUCAP
08.2017 - 07.2018
- Back-office internal customer service support for the credit system use in place
- Support in the development and launch of a dashboard tool for internal control of financial indicators for senior management decision makers
- Process analysis and improvement detection and implementation
- Analysis of specific credit cases with special financial needs for immediate attention
- Update credit and clients portfolios for compliance with SUGEF regulations
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
International Volunteer
Adventures in Missions
01.2016 - 11.2016
- Assisted healthcare professionals in providing essential medical services to underserved populations.
- Mentored at-risk youth, providing guidance on personal growth, academic success, and future goals.
- Enhanced cultural understanding by organizing and leading cross-cultural workshops for local communities.
- Developed comprehensive project proposals that secured funding from international donors for various initiatives.
- Organized fundraising events to support ongoing volunteer projects within the host country.
Customers Quality Management Executive
MUCAP
06.2012 - 11.2015
- Ensure compliance with Law 8204
- Create, prepare and execute trainings for Front desk customer service representatives
- Support internal and external customers
- Look after procedures improvements and ensure the changes in behalf of the beneficiaries of the financial services
Operations Management Executive
MUCAP
01.2011 - 06.2012
- Back office internal operational support to all credit analysis executives
- Development and execution of test plans for IT changes in the banking software
- Create, modify and eliminate credit and insurance procedures and policies
- Generate external financial and operational reports to BANHVI
Credit Analyst
Financiera Multivalores
01.2010 - 01.2011
- Credit analysis and presentation to the approval committee for mortgage credits
Education
Certificate - Lean Project Management
Universidad Católica De Chile
Chile 01.2025 - 01.2025
BBA - Marketing
Instituto Tecnológico De Costa Rica
Cartago, Costa Rica 07.2004 - 02.2011
Skills
Staff and volunteer management
Payroll administration
Event planning
Program publicity
Office administration
File management
Training coordination
Data analysis
Data visualization and presentations
Problem-solving
Logistics management
Software
Word
Power Point
Canva
Google Suite
Mailchimp
Timeline
Certificate - Lean Project Management
Universidad Católica De Chile
01.2025 - 01.2025
Administration and HR Manager
HOPE Partners Costa Rica
01.2024 - 08.2024
Business Manager
The Table Group
06.2022 - 02.2024
Executive Administrative Assistant
HOPE Partners Costa Rica
03.2022 - 01.2024
Base Regional Logistics CA and Caribbean
Adventures in Missions
08.2018 - 02.2023
Operations and Data Analysis Executive
MUCAP
08.2017 - 07.2018
International Volunteer
Adventures in Missions
01.2016 - 11.2016
Customers Quality Management Executive
MUCAP
06.2012 - 11.2015
Operations Management Executive
MUCAP
01.2011 - 06.2012
Credit Analyst
Financiera Multivalores
01.2010 - 01.2011
BBA - Marketing
Instituto Tecnológico De Costa Rica
07.2004 - 02.2011
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