GABRIELA VINDAS HERNÁNDEZ
San José
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Management position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Psychosocial Adviser
Ministerio de Justicia y Paz
03.2013 - Current
- Skilled at working independently and collaboratively in team environment
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
Customer Care Representative
Pfizer
08.2011 - 02.2013
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
MBA - Human Resources Management
ULACIT
San José, Costa RicaCertification - Peace And Conflict Resolution Studies
Colegio De Abogados Y Abogadas De Costa Rica
San José, Costa Rica09.2013
Bachelor of Arts - Psychology
Universidad Latina De Costa Rica
San José, Costa Rica05.2005
Skills
- Teamwork
- Creative thinking
- Decision making
- Group management
- Leadership
- Problem Resolution
- Adaptability
- Interpersonal Communication
- Attention to Detail
- Cultural Awareness
- Self-Motivated
- Analytical and Critical Thinking
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Psychosocial Adviser
Ministerio de Justicia y Paz
03.2013 - Current
Customer Care Representative
Pfizer
08.2011 - 02.2013
MBA - Human Resources Management
ULACIT
Certification - Peace And Conflict Resolution Studies
Colegio De Abogados Y Abogadas De Costa Rica
Bachelor of Arts - Psychology
Universidad Latina De Costa Rica
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