Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Management position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Psychosocial Adviser
Ministerio de Justicia y Paz
03.2013 - Current
Skilled at working independently and collaboratively in team environment
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.
Organized and detail-oriented with strong work ethic.
Self-motivated, with strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well in team setting, providing support and guidance
Customer Care Representative
Pfizer
08.2011 - 02.2013
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
MBA - Human Resources Management
ULACIT
San José, Costa Rica
Certification - Peace And Conflict Resolution Studies
Colegio De Abogados Y Abogadas De Costa Rica
San José, Costa Rica
09.2013
Bachelor of Arts - Psychology
Universidad Latina De Costa Rica
San José, Costa Rica
05.2005
Skills
Teamwork
Creative thinking
Decision making
Group management
Leadership
Problem Resolution
Adaptability
Interpersonal Communication
Attention to Detail
Cultural Awareness
Self-Motivated
Analytical and Critical Thinking
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Psychosocial Adviser
Ministerio de Justicia y Paz
03.2013 - Current
Customer Care Representative
Pfizer
08.2011 - 02.2013
MBA - Human Resources Management
ULACIT
Certification - Peace And Conflict Resolution Studies
Colegio De Abogados Y Abogadas De Costa Rica
Bachelor of Arts - Psychology
Universidad Latina De Costa Rica
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