Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GABRIELA VINDAS HERNÁNDEZ

San José

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources Management position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Psychosocial Adviser

Ministerio de Justicia y Paz
03.2013 - Current
  • Skilled at working independently and collaboratively in team environment
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with strong work ethic.
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance

Customer Care Representative

Pfizer
08.2011 - 02.2013
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

MBA - Human Resources Management

ULACIT
San José, Costa Rica

Certification - Peace And Conflict Resolution Studies

Colegio De Abogados Y Abogadas De Costa Rica
San José, Costa Rica
09.2013

Bachelor of Arts - Psychology

Universidad Latina De Costa Rica
San José, Costa Rica
05.2005

Skills

  • Teamwork
  • Creative thinking
  • Decision making
  • Group management
  • Leadership
  • Problem Resolution
  • Adaptability
  • Interpersonal Communication
  • Attention to Detail
  • Cultural Awareness
  • Self-Motivated
  • Analytical and Critical Thinking

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Psychosocial Adviser

Ministerio de Justicia y Paz
03.2013 - Current

Customer Care Representative

Pfizer
08.2011 - 02.2013

MBA - Human Resources Management

ULACIT

Certification - Peace And Conflict Resolution Studies

Colegio De Abogados Y Abogadas De Costa Rica

Bachelor of Arts - Psychology

Universidad Latina De Costa Rica
GABRIELA VINDAS HERNÁNDEZ