Gabriel Andres Ponce Sanabria
Sales Operator
San José
Summary
Reliable and adaptable support specialist dedicated to providing exceptional assistance and fostering a positive, collaborative environment. Strong communication skills, empathy, and a proactive approach create a welcoming atmosphere and assist others effectively. Known for commitment and attention to detail, thrives under pressure and is motivated by helping colleagues achieve their goals seamlessly.
Overview
4
4
years of professional experience
2034
2034
years of post-secondary education
2
2
Languages
Work History
Sales Operator
EXPERIAN
11.2024 - Current
- Actively offer auto insurance packages until monthly metrics are met.
- Convince persuade potential customers to obtain services with internal techniques.
- Processed customer orders using CRM software, ensuring accurate and timely fulfillment of requests.
- Monitored key performance indicators to assess sales trends and recommend adjustments to sales strategies based on findings.
SME Team Leader
Verizon BGCO/Wireless
03.2021 - 11.2024
- Ensured high customer satisfaction by actively addressing inquiries, requests, and complaints such as orders and purchase with integrity and attentiveness through both phone and email, fostering trust and positive customer relationships.
- Delivered high-quality customer service to business accounts, skillfully addressing billing cycles, technical troubleshooting, sales, retentions, and collections, ensuring a positive and seamless customer experience through clear communication and empathy.
- Support agents with product knowledge, serving as a reliable resource for questions to help them feel confident and well-prepared in customer interactions.
- Provided weekly coaching and constructive feedback to foster continuous improvement and skill development within the team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Customer Service Agent
ALIGN TECHNOLOGY
01.2021 - 02.2022
- Provided exceptional customer service by addressing inquiries and resolving issues through multiple communication channels, ensuring a positive customer experience.
- Collaborated with cross-functional teams to streamline processes and improve response times for customer requests, enhancing overall service efficiency.
Education
Current student - Systems engineering
Universidad Estatal A Distancia (UNED)
IT Essentials Certificate -
Cisco/UNA
01.2019 - 01.2020
Bilingual Certificate -
Centro Cultural Costarricense Norteamericano (CCCN)
01.2019 - 01.2020
Bachelor - Middle Education
Colegio Cristiano Asambleas De Dios
01.2012 - 01.2018
Skills
- Empathetic Customer Communication
- Team collaboration support
- Adaptability and Flexibility in Dynamic Environments
- Complaint resolution
- Business development
- Goal-oriented mindset
Timeline
Sales Operator
EXPERIAN
11.2024 - Current
SME Team Leader
Verizon BGCO/Wireless
03.2021 - 11.2024
Customer Service Agent
ALIGN TECHNOLOGY
01.2021 - 02.2022
IT Essentials Certificate -
Cisco/UNA
01.2019 - 01.2020
Bilingual Certificate -
Centro Cultural Costarricense Norteamericano (CCCN)
01.2019 - 01.2020
Bachelor - Middle Education
Colegio Cristiano Asambleas De Dios
01.2012 - 01.2018
Current student - Systems engineering
Universidad Estatal A Distancia (UNED)
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