Gabriel David Rivas Estrada
Cartago,Costa Rica
Summary
Dedicated Customer Service Representative with strong communication and problem-solving skills. Experienced in managing task-based requests and accurately documenting information in fast-paced settings. Focused on enhancing customer experiences and maintaining confidentiality while contributing to a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Client Support & Project Coordination
Freelance
08.2025 - 11.2025
- Communicated directly with clients in English through chat to understand requests, provide updates, and ensure satisfaction.
- Coordinated multiple assignments simultaneously, ensuring timely delivery and high service quality.
- Handled revisions, follow-ups, and changes based on client feedback in a professional and organized manner.
- Documented project progress, client requests, and updates to ensure transparency and accountability.
- Resolved client issues promptly and adapted to evolving needs and priorities.
Technical Support Practice
(Personal Projects)
05.2024 - 02.2025
- Identified problems, researched solutions, and provided clear step-by-step guidance to improve customer satisfaction.
- Facilitated hardware and software troubleshooting and issue resolution to enhance user experience.
- Utilized ticket-style support workflows to track requests and document outcomes, ensuring efficient issue resolution.
- Strengthened attention to detail, documentation accuracy, and customer-oriented communication.
Education
Junior Cybersecurity Analyst -
Universidad Técnica Nacional
Remote, Costa Rica08-2025
High School Diploma -
Colegio Elías Leiva Quiros
Cartago, Costa Rica01-2024
Information Technology Studies -
Colegio Universitario de Cartago
Cartago, Costa RicaSkills
- Customer service resolution
- Ticket handling
- Fluent English communication
- Data management
- Database management
- Microsoft Excel and Word
- Adaptability in fast-paced environments
- Team collaboration
- Problem-solving skills
- Analytical thinking
- Active listening and empathy
- Confidential information handling
Availability
Available to work on-site in San Pedro
Languages
- English
- Spanish, Native
- English, Advanced / High Proficiency
Age
18+ years old
Timeline
Client Support & Project Coordination
Freelance
08.2025 - 11.2025
Technical Support Practice
(Personal Projects)
05.2024 - 02.2025
Junior Cybersecurity Analyst -
Universidad Técnica Nacional
High School Diploma -
Colegio Elías Leiva Quiros
Information Technology Studies -
Colegio Universitario de Cartago