Gabrielle Polite
Mobile,AL
Summary
Dynamic Program Assistant with a proven track record at The Shoulder for Women, excelling in operations assistance and information coordination. Recognized for enhancing productivity through effective database management and exceptional multitasking skills, while fostering empathetic client relationships. Committed to streamlining processes and ensuring client satisfaction in fast-paced environments. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Program Assistant
The Shoulder for Women
07.2024 - 05.2025
- Assisted with planning and coordinating day-to-day and special program activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Patient Access Representative
Getixhealth
02.2022 - 05.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service Representative
Alorica
08.2019 - 01.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medical Receptionist
Carmel Health Network
10.2016 - 03.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Ben C Rain High School
Mobile, AL05.2014
Skills
- Budget monitoring
- Operations assistance
- Research
- Information coordination
- Program administration
- Database management
- Powerpoint presentations
- Multitasking and organization
- Data entry
Timeline
Program Assistant
The Shoulder for Women
07.2024 - 05.2025
Patient Access Representative
Getixhealth
02.2022 - 05.2024
Customer Service Representative
Alorica
08.2019 - 01.2022
Medical Receptionist
Carmel Health Network
10.2016 - 03.2018
High School Diploma -
Ben C Rain High School
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