Geiner Santiago Vargas Guadamuz
San Pedro
Summary
Dynamic professional with a proven track record in customer service and data entry, honed at INEC Instituto Nacional De Estadística Y Censo. Excelled in fostering candidate engagement through active listening and decision-making skills. Demonstrated stress tolerance and time management in fast-paced environments, significantly enhancing team efficiency.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
4
4
years of professional experience
Work History
Despachador
C.S.I Consorcio De Seguridad Privada
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Entrevistador
INEC Instituto Nacional De Estadística Y Censo
06.2022 - 10.2022
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
Auxiliar De Fontanería
AYA Santa Fe
01.2021 - 03.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
No Degree - Ingeniería En Sistemas De Información.
UNA, Universidad Nacional De Costa Rica
Heredia, Costa RicaSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Time management
Languages
Español
Native language
inglés
Intermediate
B1
Timeline
Despachador
C.S.I Consorcio De Seguridad Privada
08.2024 - Current
Entrevistador
INEC Instituto Nacional De Estadística Y Censo
06.2022 - 10.2022
Auxiliar De Fontanería
AYA Santa Fe
01.2021 - 03.2021
No Degree - Ingeniería En Sistemas De Información.
UNA, Universidad Nacional De Costa Rica
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