Genesis Calderon
Senior VP Project/ Program Manager
Belen, Heredia
Summary
SENIOR VP PROGRAM / PROJECT MANAGER Profile Dynamic and motivated professional with 13 years of experience in Service Centers, driving projects in Human Resources, Finance, Supply chain & Technology. Passionate about designing agile strategies, coaching individuals to success and managing complex projects from concept to completion. Skilled in exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with the ability to work independently, creating effective presentations and working towards customer needs.
Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
13
13
years of professional experience
3
3
Languages
Work History
VP, Senior IT Program Manager
Citibank Shared Services
03.2023 - Current
- Delivered complex projects on time and within a budget by performing a highly efficient project scope, objectives and deliverables definition
- Implementing different project management methodologies (ex: agile & waterfall) based on program needs to drive project execution and ensure efficient resource allocation, increasing success rate by 20% the first 3 months
- Apply strong leadership abilities to motivate and guide teams towards project goals, fostering collaboration and resolving conflicts to achieve optimal outcomes.
Engagement Leader/ PM
04.2022 - 03.2023
- Engage internal resources, third parties, vendors & Executive teams for flawless execution of projects
- Review & understanding of contracts to ensure success criteria completion and revenue recognition according to the agreed
- Highly involved in pre-sales process to provide visibility of high level and complex project
- Design and implement RPA project plans for new Internal Initiative of Automation and Innovations involving IVA and Bot developments
- Lead Migrations and Implementations of new products for formal and new Clients ensuring Technical and functional activities
- Develop comprehensive project plans to monitor, track project status and provide timely updates
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Track project performance, specifically to analyze successful completion of short and long-term goals
- Lead PMO and Engagement department re-branding increasing engagement and project success by 30% resulting on participation in all other departments strategies.
Iteration Lead/ Business Analyst Senior
World Fuel Services
Santa Ana
01.2021 - 04.2022
- Identified and remove all impediments to optimize work throughput the team
- Championed agile principles and encourages team members to adopt sound agile delivery practices & seek opportunities for continuous improvement
- Worked with Enterprise agile coach and team leads on team to setup & maintain information radiators that show project & team health, to team members and external stakeholders
- Helped the team & stakeholders make adjustments & improvements to plans & processes, based on key metrics & trends
- Proficient in JIRA, Opsgenie, New Relic and MS Project.
Human Resources Process Improvement Project manager
Citibank
Heredia
04.2020 - 01.2021
- Drive efficiencies as LEAN champion to support internal transformation of HR services for LATAM to improve productivity and reduce costs
- Translated needs of business into technology solutions for implementations and enhancements
- Handled projects representing 25% of team’s goal for saving’s
- Prioritize projects by performing analytics to determine level of impact and delegate tasks to ensure timely completion of deliverables and milestones.
Process Improvement Solutions Analyst/Re-engineering Project Manager
Citibank
12.2016 - 04.2020
- Supported the Continuous Improvement program for Costa Rica Center.
- Provided project management and BA support both on own and others project's needs for continuous improvement and technology projects.
- Identified potential projects, issues, risks and facilitate remediation and system support following any implementation.
- Lead and implemented global project for query management.
Business Intelligence Analyst & Project manager
Citibank
Heredia
11.2014 - 11.2016
- Supported and managed financial reporting system in the organization for finance
- Developed standards for best practices for reporting, marketing and educating the organization on available reporting tools within the company
- Lead migration of old reporting stack to new one within 6 months creating an improvement of reporting time and quality of almost 80%
- Improved a month end closure process from 2 days to 12 hours by working with technology and business to automate it at 60%.
Financial Analyst & Project Officer
Citibank
Santa Ana
05.2012 - 11.2014
- Change Management coordinator for financial system requirements for all LATAM.
- Participated in a migration process, traveling to Mexico for 5 months to work on the transition plan, documentation, and training on activities to be migrated.
- Optimized processes of the migration to reduce costs and resources up to 50%.
Education
MBA - Neuro-management
Cerem International Business School
Madrid 09.2020 - 2 2023
Bachelor’s - business administration
Universidad Fidelitas
Heredia, H 01.2018 - 1 2020
Skills
Program/ Project Managementundefined
Timeline
VP, Senior IT Program Manager
Citibank Shared Services
03.2023 - Current
Engagement Leader/ PM
04.2022 - 03.2023
Iteration Lead/ Business Analyst Senior
World Fuel Services
01.2021 - 04.2022
MBA - Neuro-management
Cerem International Business School
09.2020 - 2 2023
Human Resources Process Improvement Project manager
Citibank
04.2020 - 01.2021
Bachelor’s - business administration
Universidad Fidelitas
01.2018 - 1 2020
Process Improvement Solutions Analyst/Re-engineering Project Manager
Citibank
12.2016 - 04.2020
Business Intelligence Analyst & Project manager
Citibank
11.2014 - 11.2016
Financial Analyst & Project Officer
Citibank
05.2012 - 11.2014
Similar Profiles
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Josue MbanguJosue Mbangu
Telecommunication Mobile Services Officer at Shared Services Canada - Mobile Device ServicesTelecommunication Mobile Services Officer at Shared Services Canada - Mobile Device Services
Valentina ChavesValentina Chaves
Slopside/ Costumer Service at Vail Resorts IncSlopside/ Costumer Service at Vail Resorts Inc
Neerajha NagarajanNeerajha Nagarajan
Career Break: Family Relocation and Childcare at Self-employeedCareer Break: Family Relocation and Childcare at Self-employeed