Gerald Solano
Azure Identity Subject Matter Expert
Heredia
Summary
A dedicated Azure Identity professional with over 4 years of progressive experience in technical support, escalation management, and team leadership with experience on Subscription and Role management. Highly skilled in providing expert solutions for complex identity and authentication challenges, with a focus on Azure Active Directory and associated technologies. Known for delivering exceptional technical guidance, mentoring engineers, and driving process improvement to enhance service quality.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Azure Identity Subject Matter Expert (SME)
Tek Experts
04.2024 - Current
- Manage Identity operations at technical and organizational levels, supervising Senior Engineers and Technical Leads
- Serve as the final escalation point for advanced technical issues, ensuring timely and high-quality resolutions
- Act as Technical Advisor for Entra ID Identity, and related Authentication technologies, conducting deep-dive analysis for intricate cases
- Perform audits on case-handling procedures to drive compliance and operational excellence
- Design and deliver training programs on authentication technologies, including Azure AD Basics, ADFS, and other Identity SCIM technologies for engineers at various levels
Azure Identity Senior Engineer (Stage 3)
Tek Experts
02.2023 - 04.2024
- Managed escalations for high-complexity cases involving Identity SCIM technologies in the Authentication area
- Executed recovery plans for compromised service requests, navigating customer dissatisfaction and system constraints to ensure positive outcomes
- Supervised a team of Stage 2 Support Engineers, providing feedback on challenging cases and facilitating skills development
Azure Identity Support Engineer (Stage 2)
Tek Experts
04.2021 - 02.2023
- Delivered technical assistance to clients implementing Azure Authentication solutions, focusing on Azure AD and related services
- Documented customer interactions comprehensively, maintaining detailed case histories for efficient resolution and knowledge sharing
- Supported enterprise clients on ADFS, WAP server configurations, NPS extensions, Windows Hello for Business, and device registration workflows
Education
Bachelor's Degree -
Lic. Carlos Pascua Zúñiga High School
02.2010 - 12.2014
Skills
- Azure Active Directory (Azure AD)
- Authentication Protocols (SAML, OIDC, TLS/SSL)
- Single Sign-On & Multi-Factor Authentication
- Windows Hello for Business
- Conditional Access and Identity Protection
- Azure AD Subscription Management
Certification
Microsoft Azure Fundamentals (AZ-900). In Progress.
Timeline
Azure Identity Subject Matter Expert (SME)
Tek Experts
04.2024 - Current
Azure Identity Senior Engineer (Stage 3)
Tek Experts
02.2023 - 04.2024
Azure Identity Support Engineer (Stage 2)
Tek Experts
04.2021 - 02.2023
Bachelor's Degree -
Lic. Carlos Pascua Zúñiga High School
02.2010 - 12.2014
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