Geraldine Chavarría (Gigi)

From a customer service role to becoming a valuable asset in the areas of team leadership, quality assurance, Compliance, and web development.

• Starting in Customer service, I honed my interpersonal and communication skills while ensuring client satisfaction, and transitioned into roles that involved leading teams and ensuring quality standards were met.

As my career evolved, I had the opportunity to delve into my area of expertise as a:

Web developer and email marketing specialist: In this role,

• I took charge of configuring emails using HTML.
• A/B Testing, Plan and execute A/B tests on email elements such as subject lines, layouts, images, and calls-to-action to optimize campaign performance.
• Analyze test results and make data-driven recommendations for improvements.
• Monitor email campaign performance metrics (open rates, click-through rates, conversion rates, Identify trends, insights, and areas for improvement.
• Compliance Specialist I was making sure that all email campaigns complied with the established legal policies and regulations. Its main function is to ensure that emails sent to subscribers comply with privacy and data protection laws.I reviewed and approved each campaign before it was sent to make sure there was no misleading content, spam or false information.

I was responsible for order placement and customer service for Shoes For Crews (SFC) within the restaurant industry typically performs a range of tasks to ensure smooth order processing and exceptional customer experiences:

• Receive incoming customer orders via phone or online platforms, accurately inputting details into the order management system.
• Verify order accuracy, including item selection, sizes, quantities, and special requests, to ensure fulfillment aligns with customer expectations.
• Demonstrate comprehensive understanding of SFC product offerings, materials, designs, and features to provide informed recommendations based on customer preferences and workplace requirements.
• Suggest suitable alternatives or complementary products when specific items are unavailable or not in stock.
• Field customer inquiries regarding product availability, order status, delivery times, return policies, and payment-related concerns.
• Offer clear and detailed explanations, providing exceptional customer service and ensuring customer satisfaction.
• Monitor and maintain real-time inventory levels for various shoe styles, sizes, and designs to inform customers accurately about product availability.
• Collaborate with the warehouse and inventory teams to update stock levels and provide customers with up-to-date information.
• Assist customers in tracking their orders, providing shipment updates, tracking numbers, and expected delivery dates.
• Coordinate with shipping and logistics teams to address customer concerns, such as delays, damages, or missing items during transit.
• Guide customers on how to access and utilize online accounts for order history, reordering, and preferences.

I was responsible for ensuring exceptional customer experiences and resolving any escalated issues

As an escalation specialist and floor walker, I played a crucial role in addressing complex customer inquiries and providing on-the-spot assistance to both customers and colleagues

My primary responsibility was to act as a point of contact for escalated customer concerns

This involved closely listening to their needs, empathizing with their frustrations, and proactively finding effective solutions

By analyzing each situation with a calm and level-headed approach, I was able to diffuse tensions and provide swift resolutions to ensure customer satisfaction

In addition to handling escalations, I took on the role of a floor walker

This allowed me to be actively present on the customer service floor, providing guidance and support to fellow team members.

During my tenure at Western Union, I held the position of Security Analyst in the Consumer Protection Department (Fraud)

In this role, I was entrusted with the responsibility of ensuring the safety and security of our customers' transactions

With a keen eye for detail and a commitment to consumer protection, I diligently analyzed potential risks and implemented proactive measures to safeguard against fraud and unauthorized activities

My work in the Consumer Protection Department required a unique combination of skills

As a responsible and creative professional, I approached challenges with innovative solutions while adhering to established protocols and guidelines

My well-organized nature allowed me to effectively manage multiple tasks and prioritize them based on urgency and importance

Working under pressure was a part of my daily routine, and I thrived in such situations

Despite the demanding nature of the job, I consistently maintained a friendly and efficient demeanor when serving customers

I followed the outlined steps of service meticulously, ensuring that each interaction was professional, helpful, and in line with the company's commitment to exceptional customer service

In summary, my experience at Western Union as a Security Analyst in the Consumer Protection Department equipped me with the necessary skills to navigate complex security challenges, serve customers effectively, and contribute to the overall success of the organization.

I was responsible for managing the procurement process efficiently and effectively. Purchase Requisition (PR) Creation Generating Purchase Requisitions (PRs) in SAP based on the requirements from different departments within the organization. - Ensuring PRs are accurate, complete, and comply with Intel's procurement policies and guidelines.

Purchase Order (PO) Generation:Creating Purchase Orders (POs) in SAP, detailing the products or services to be procured, quantities, delivery dates, and other relevant information.

Verifying and confirming pricing, terms, and conditions in alignment with negotiated contracts and agreements.

Order Tracking and Status Monitoring: Monitoring the status of purchase orders in SAP to ensure timely delivery and receipt of goods or services.

Proficiently using SAP procurement modules to streamline the purchasing process, maintain accurate records, and optimize workflow efficiency.A Purchasing Agent at Intel plays a critical role in ensuring a smooth procurement process, cost-effectiveness, and reliable supplier relationships, contributing to the overall success and efficiency of the organization.