Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Meryland Jarquin Gaitan

Heredia,H

Summary

A client-centric professional with a proven history in technical account management, IT service desk support, and customer service roles, emphasizing tangible outcomes. By adopting a proactive stance, I specialize in nurturing robust client connections, thereby elevating the quality of service delivery. My dedication consistently enhances the overall service experience, reflecting my commitment to client satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience

Work History

Travel Consultant

BCD Travel
01.2023 - Current
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.

IT Service Desk Representative

DXC Technology
10.2019 - 11.2020
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.

Customer Service Representative

Concentrix
11.2018 - 07.2019
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Data Analyst - Data Analytics

UNIVERSIDAD CASTRO CARAZO
04.2025

Executive In English For Services - English Language

INA (INSTITUTO NACIONAL DE APRENDIZAJE)
11.2018

High School Diploma -

LICEO RURAL SAN JOSÉ DE EL AMPARO
11.2017

Skills

  • IT support and troubleshooting
  • Hardware and software issues
  • Python programming
  • Excel proficiency
  • Data cleaning and handling
  • Data manipulation techniques
  • Effective communication skills
  • Data analysis and visualization
  • Data visualization
  • Machine learning
  • SQL programming
  • Customer service

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Travel Consultant

BCD Travel
01.2023 - Current

IT Service Desk Representative

DXC Technology
10.2019 - 11.2020

Customer Service Representative

Concentrix
11.2018 - 07.2019

Data Analyst - Data Analytics

UNIVERSIDAD CASTRO CARAZO

Executive In English For Services - English Language

INA (INSTITUTO NACIONAL DE APRENDIZAJE)

High School Diploma -

LICEO RURAL SAN JOSÉ DE EL AMPARO
Meryland Jarquin Gaitan