German Avellan Mendoza
Pavas
Overview
4
4
years of professional experience
Work History
Technical Support Engineer L1
CSS Corp - Movate
03.2021 - 01.2024
Handle cases via remote sessions, taking ownership of cases and look for appropriate workaround and KB's if needed
Customer Service Representative
Convergys - Concentrix
3 2017 - 12.2020
Assist customers in several request via phone and chat, used to handle different types of request
Networking Engineer L1
Juniper Networks - Concentrix
05.2020 - 12.2020
Joined customers via meetings to handle networking issues as a L1 Engineer
Education
CyberArk Certified Trustee
CyberArk
CCNA 1,2,3,4
Universidad De Costa Rica
05.2001 -
Executive English
INA
05.2001 -
High School Diploma -
Liceo De Pavas
05.2001 -
Skills
Technical Support
Technical Troubleshooting
Problem-Solving
Teamwork and Collaboration
Remote Support
Ticket management
Technical Documentation
Id
1 1567 0007
Personal Information
- Date of Birth: 04/03/1994
Timeline
Technical Support Engineer L1
CSS Corp - Movate
03.2021 - 01.2024
Networking Engineer L1
Juniper Networks - Concentrix
05.2020 - 12.2020
CCNA 1,2,3,4
Universidad De Costa Rica
05.2001 -
Executive English
INA
05.2001 -
High School Diploma -
Liceo De Pavas
05.2001 -
Customer Service Representative
Convergys - Concentrix
3 2017 - 12.2020
CyberArk Certified Trustee
CyberArk
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