Gerson Jones Gutiérrez
Www.linkedin.com/in/gersonjg/
Summary
My background in quality analysis from the medical device industry, together with my clinical support experience and Bachelor of Science in Medical Imaging, give me a strong foundation for the position of Imaging Research Associate. My proficiency in trend analysis, complaint handling, and client liaison fits in nicely with the duties mentioned, especially when it comes to organizing site operations, handling data inconsistencies, and making sure procedures are followed. To further contribute to providing high-quality service are my proficiency in utilizing a variety of platforms and applications, my dedication to upholding quality standards, and my attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Devices Quality Analyst
Genpact
10.2023 - Current
- Ensured compliance with industry-specific guidelines, medical device regulations, and quality standards in complaint management procedures.
- Kept thorough and accurate records of adverse events while looking into, assessing, and documenting complaints about the company's medical products.
- Identified trends, patterns, and safety concerns through thorough analysis of complaint data and product specifications.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Clinical Expert Internship
Align Technology
02.2023 - 03.2023
- Provided clinical support and communication to both internal and external clients.
- Assisted clients in resolving clinical issues by providing them with a deep understanding of the clinical processes and protocols of the company.
- Reviewed project specifications and documentation, ensuring alignment with work instructions (WI) and standard operating procedures (SOPs), identifying and correcting inconsistencies to optimize operational efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Care Specialist
SmileDirectClub
07.2021 - 12.2021
- Conducted extensive information study using multiple platforms and applications such as Calendly, Salesforce, and Omnichannel.
- Through careful investigation, determined areas for process improvement and addressed the root causes of customer complaints.
- Worked in cross-functional collaboration to collect and validate data for an in-depth complaint assessment.
- Handled new product problems by creating complaint files and communicating with clients in a timely and effective manner.
- Ensured data integrity by examining source system changes to keep records correct and up-to-date.
- Accurately tracked and recorded customer interactions in CRM platform.
Education
Bachelor of Science - Medical Imaging
University of Costa Rica
02.2023
Skills
- Strong organizational skills
- Technical writing skills
- Strong communication skills
- Proficiency in Microsoft Office
- Proficiency in using CRM
- Attention to detail
Certification
- The National Institutes of Health-The Good Clinical Practice Certification
- International Atomic Energy Agency (IAEA)-Safety and Quality in Radiotherapy
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Medical Devices Quality Analyst
Genpact
10.2023 - Current
Clinical Expert Internship
Align Technology
02.2023 - 03.2023
Customer Care Specialist
SmileDirectClub
07.2021 - 12.2021
Bachelor of Science - Medical Imaging
University of Costa Rica
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