Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerson Rojas Diaz

Agent
Canoas

Summary

Dynamic administrative specialist with exceptional organizational and interpersonal skills, poised to excel in fast-paced environments. Proven track record in managing high-traffic reception areas, coordinating complex schedules, and delivering outstanding customer service. Recognized for strong teamwork and adaptability, fostering seamless operations and positive client interactions. Expertise in handling multi-line phone systems and maintaining a welcoming atmosphere enhances front desk efficiency and elevates client satisfaction.

Overview

2026
2026
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Front Desk Receptionist

Safari Adventure
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Accounting Assistant

Pacific Business & Accounting Group
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Assisted in tax preparation, ensuring accurate and compliant submissions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Front Desk Receptionist

Hotel Parador Resort & Spa
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Streamlined check-in processes, reducing wait times for guests.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Front Desk Receptionist

Hotel Si Como No
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

Rental Agent

Adobe Rent A Car
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
  • Managed multiple tasks in high-volume environment.

Rental Agent

ANC Rent A Car
2024 - Current
  • Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Continuously met or exceeded sales targets through effective communication and relationship building with clients.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Established strong relationships with local businesses to promote cross-referrals within the community.

Education

Ingeniería Informática

Universidad Hispanoamericana
Puntarenas, Costa Rica
12-2026

High School Diploma -

Tecnico Profesional De Quepos
Quepos, Costa Rica
05.2001 -

High School Diploma -

Colegio Tecnico Profesional De Quepos
Quepos, Costa Rica
05.2001 -

Skills

Customer service

Guest relations

Front office management

Cash handling

Listening skills

Administrative support

Oral and writing communication

Problem-solving skills

Data entry

Work prioritization

Sensitive information handling

Team collaboration

Certification

Business Plan Development, Human Talent Management, Basic Accounting, Inventory Management – Fundación Omar Dengo (2015)

Timeline

High School Diploma -

Tecnico Profesional De Quepos
05.2001 -

High School Diploma -

Colegio Tecnico Profesional De Quepos
05.2001 -

Front Desk Receptionist

Safari Adventure

Accounting Assistant

Pacific Business & Accounting Group

Front Desk Receptionist

Hotel Parador Resort & Spa

Front Desk Receptionist

Hotel Si Como No

Rental Agent

Adobe Rent A Car

Rental Agent

ANC Rent A Car
2024 - Current

Ingeniería Informática

Universidad Hispanoamericana

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