Summary
Overview
Work History
Education
Skills
Timeline
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Gerson Salazar

Sr Desktop Support Engineer
San Jose

Summary

Dynamic and detail-oriented proven expertise in system integration, network administration, and troubleshooting with a strong focus on optimizing system performance and ensuring seamless operations.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Desktop Support Technician SME / Security Operation Center

AUXIS
8 2021 - 5 2024
  • Monitoring security alerts with OPS-GENIE. -Monitoring performance alerts regarding networking, routers, devices, accounts, VM resources. -Virtual machine creation with different technologies
  • AWS, AZURE, vSphere. -Provide Tier 3 assistance to different locations of Europe and Asia regarding technical issues and requests that require more extensive process related to hardware, performance, AD and others. -Android device support related to MobiControl platform, monitoring, and following upcoming projects in benefits of clients. -Documented support processes, resulting in a reduction in clients' support errors.

IT Service Desk Analyst

BID
10.2016 - 01.2019
  • Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues. -Excel in asking probing questions and researching, analyzing and rectifying problems, Issues with any software or hardware, remote connectivity and access to databases via oracle, OBDC, hummingbird and others.

Bin Analyst

GSK
06.2014 - 11.2016
  • Provide support to tier 1 analyst in 3 skills of support (hardware, outlook, applications), including floor support duties, handling tickets from Remedy, contacting the user to provide support requested. -Receive and support escalations and work as the bin owner for hardware skill.

Education

Diploma - Technical Support Information Technology

Politecnico
05.2001 -

Systems Engineering Bachelor’s Degree -

Ulacit
05.2001 -

Skills

Monitoring TOOLS: OPSGENIE, SAAS-base monitoring (logic monitor)

System Security and Alerts (SentinelOne)

Database - (SQL, MongoDB, AWS)

Virtualization (VMWare, VirtualBox, AWS)

Programming (net, C#,Python, mobile Ruby on Rails)

Diagnostic to hardware
equipment

Timeline

IT Service Desk Analyst

BID
10.2016 - 01.2019

Bin Analyst

GSK
06.2014 - 11.2016

Diploma - Technical Support Information Technology

Politecnico
05.2001 -

Systems Engineering Bachelor’s Degree -

Ulacit
05.2001 -

Desktop Support Technician SME / Security Operation Center

AUXIS
8 2021 - 5 2024

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Gerson SalazarSr Desktop Support Engineer