Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gilberth Brenes

Paraíso,Cartago

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and able to be highly hours in front of a computer.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE STAGE 1

Tek Experts
10.2022 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped customers with Azure Portal inquiries from other companies.
  • Handled customer issues and suggestions courteously and professionally.
  • Answered constant flow of customer emails with minimal wait times.
  • Clarified customer problems and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

CAD Designer

Align Technology
05.2019 - 05.2022
  • Responsible for designing 3D Orthodontic Treatments using Align Technology’s CAD dental design software from digitally scanned files of patients from different orthodontists from all around the world.
  • Trained in multiple processes during the 3 years in the company such as checking the quality of the scans, special training for some doctors and also special training to fix the prints or scans.
  • Worked closely with Doctors to confirm accuracy of drawings in the 3D model.


Store Manager

Cinnabon
06.2017 - 10.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Education

No Degree - Education

UAM
Cartago
12.2024

High School Diploma -

Liceo De Paraíso
Paraíso De Cartago
11.2016

Skills

  • Account Updating
  • Task Prioritization
  • MS Office
  • Problem Solving Aptitude
  • Able to mentoring

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

CUSTOMER SERVICE REPRESENTATIVE STAGE 1

Tek Experts
10.2022 - 02.2023

CAD Designer

Align Technology
05.2019 - 05.2022

Store Manager

Cinnabon
06.2017 - 10.2017

No Degree - Education

UAM

High School Diploma -

Liceo De Paraíso

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Gilberth Brenes