Summary
Overview
Work History
Education
Skills
Certification
Tools Experience
Languages
Accomplishments
Timeline
Work Availability
Quote
Software
Interests
Receptionist
Gina Alejandra Zamora Ramírez

Gina Alejandra Zamora Ramírez

Master Director in Processes and Strategy
Grecia, Alajuela,Alajuela

Summary

  • Proactive mindset with strong background in analysis, with 10 years in budgeting and forecasting. Develops and implements plans, delivers strategic financial, operations and supply chain advice.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background in operations and processes with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement and data mining.
  • Ability to lead global processes and product owner projects migration with cross functional teams toward automation and new systems integration has been instrumental in enhancing operations and finance efficiency to achieve strategic goals.
  • Detail-oriented with 15 years of experience in processes, adept at setting long-term goals and monitoring day-to-day functionality. Successful at leading, managing by example and solution-oriented problem-solving.
  • Organized with specialties in purchasing, shipping, receiving, special projects and inventory management. Strong proficiency in reducing inventory costs by creating accurate purchasing and inventory stock methods.
  • Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Operations Finance Manager

British American Tobacco
03.2021 - 05.2024
  • Responsible for product costing variance, actuals vs forecast, manufacturing; develop and present analytics to organization that highlights business risks and opportunities on new product launches to meet US laws, SOP finance operations review, KPIs performance and Profit & Lost reporting for manufacturing sites in US, production volume, inventory management, procurement, materials, variances; Sox controls, processes and systems migration, manufacturing expenses, budged, provide to LT status on projects and Capex working with cross functional teams to make improvements, leadership/Manager teams.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Improved financial forecasting accuracy, utilizing advanced analytical models reducing variances from $100M in 2022 to $30M variance in 2023.
  • Managed multimillion-dollar budgets, ensuring accurate allocation across departments.

Business Operations Manager

Hewlett Packard Enterprise
08.2019 - 03.2021

Leader/Manager responsible for forecast, sales planning, demand, and inventory, inputs and KPIs creation with all reporting related business processes for Americas Region

Lead and coordinate to identify, implement, and create opportunities of savings on materials and FGI

Validate and align with transition plans for different launches on NPIs to meet financial expectations for the company and goals for Americas.

  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 27% increase in store revenues and capital loss reduction.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow by creating a Power Bi with Forecast inputs vs sales.
  • Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.

Master Scheduler

Panduit LT
07.2015 - 08.2019

Develop and implement global supply chain projects, SOP and SOE processes implementation across the manufacturing sites to exceed the goals in inventory, global capacity coordination to execute the plan, product and processes transitions, coordinate procurement, logistics for global demand to meet the costumer expectations, forecast accuracy and adjustments, system parameters, planning and procurement materials on time for the plant.

People leader management, coordinate with engineering, sales, order management and marketing launch per country of FGI NPIs across the organization communicating, building forecast with national and international providers, delivering results through company KPIs.

  • Analyzed materials and production trends to identify opportunities for cost improvement, lead times and optimal inventory.
  • Improved on-time delivery rates with diligent schedule management and proactive communication to stakeholders.
  • Created and implemented tracking system to monitor Inventory levels at all warehouses in the company to meet On Time Delivery.
  • Set schedules for 12 staff by planning and designating shifts and hours to meet production execution.
  • Directed strategies for procurement of raw materials and complete parts.
  • Evaluating suppliers and negotiating contracts and materials cost.

Production Scheduler & Demand Planning

Panduit LT
01.2011 - 06.2015

Data and material analysis for production and execution, global inventory management, global customer service, global production scheduling coordination, product and material analysis-scheduling-shipping-logistics and cost for special production projects, coordination for NPI introduction by country data authority to follow, coordinate, and execute global improvements, coordination across logistics and procurement

Create and update new KPIs for the manufacturing site.

  • Developed database to analyze BOM for special projects to produce the time of analysis.
  • Set schedule for Master Schedule File standardized for all CR plant for staff by planning and designating ownership and hours
  • Set schedules for all production supervisor staff by planning and designating shifts and hours to release production orders.

Customer Service Agent

International Services
08.2004 - 10.2010

Attracts customers, open customer accounts, updated accounts information according with customer's request, resolves service complains, contributes to team goals, global customer service, scheduling coordination, follow procedures and execute them accordingly to meet company controls.

  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Master's Degree as Director of Operations Processes and Strategy -

International University of La Rioja
Logroño, La Rioja, Spain
09.2023

Bachelor's Degree as Engineer in Processes and Quality -

University Técnica Nacional
Alajuela, Costa Rica
06.2017

University Diploma as Production Supervisor -

University Técnica Nacional
Alajuela, Costa Rica
08.2011

Skills

  • Budget Forecasting
  • Financial Budgeting
  • Inventory Management
  • Project Management
  • Process and Systems Migration
  • Supply Chain Operations
  • Continuous Improvement
  • Strategy Planning and Scheduling
  • Performance Reviews
  • Stakeholder Management
  • Data Mining and Analysis
  • Staff Management

Certification

  • Digital Intelligence by Harvard Manage-Mentor
  • SixSigma Yellow Belt by 6Sigmastudy
  • SixSigma Green by BAT
  • Specialist in Leadership and Team Management by International University of la Rioja
  • Business Analysis by Celonis
  • Process Automation by Celonis
  • Scrum Advance by LinkedIn and PMI
  • Agile by LinkedIn and PMI
  • Robust Financial Modeling by LinkedIn and PMI
  • Process Improvement and VSM by Panduit
  • Lean Manufacturing by Panduit.

Tools Experience

  • Oracle/SAP/S4Hanna
  • BPC/BPCe/BPM/BW/BEX
  • Micros. Visio/Project
  • MES (Manuf.Excecut.System)
  • S&OP/S&OE/Forecast
  • Power BI/Dashboard
  • Customer Service/Ariba
  • ADOIT/ADONIS
  • Celonis
  • BPMN
  • BSC Designer
  • Six-Sigma/Green Belt principles - VSM
  • Sales Force

Languages

Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1

Accomplishments

  • Achieved Sync project migration from Reynolds US to CR by hiring and completing all 20 positions migration plan with accuracy and efficiency.
  • Collaborated supervising a team of 20 managers and staff members during 1.5 years, all Sync project migration.
  • Collaborated with team of 20 people in the integration of SAP-MES (Manufacturing Execution System) and BI-BPC at Reynolds.
  • Managed team of 4 staff managers and their teams for 2 years.
  • Resolved different product issue through consumer testing, providing a newer version of of the product in order to meet customer expectations and deadlines.
  • Supervised team of 12 production schedulers members for 3 years.
  • Achieved efficiency of the team by introducing Power BI for materials analysis tasks to produce special projects..
  • Collaborated with corporate team in the development and global implementation of SOP and SOE at manufacturing sites globally.
  • Used Microsoft Excel to develop inventory levels tracking spreadsheets in all global warehouses..

Timeline

Operations Finance Manager

British American Tobacco
03.2021 - 05.2024

Business Operations Manager

Hewlett Packard Enterprise
08.2019 - 03.2021

Master Scheduler

Panduit LT
07.2015 - 08.2019

Production Scheduler & Demand Planning

Panduit LT
01.2011 - 06.2015

Customer Service Agent

International Services
08.2004 - 10.2010

Master's Degree as Director of Operations Processes and Strategy -

International University of La Rioja

Bachelor's Degree as Engineer in Processes and Quality -

University Técnica Nacional

University Diploma as Production Supervisor -

University Técnica Nacional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Software

Oracle/SAP/S4Hanna BPC/BPCe/BPM/BW/BEX Micros Visio/Project MES (ManufExcecutSystem) S&OP/S&OE/Forecast Power BI/Dashboard Customer Service/Ariba

ADOIT/ADONIS Celonis BPMN BSC Designer Six-Sigma/Green Belt principles - VSM Sales Force

Interests

Keep learning new processes, industries, and give the best of my knowledge to others

Gina Alejandra Zamora RamírezMaster Director in Processes and Strategy