Gino Sambucci

Proven track record in enhancing customer satisfaction and retention, demonstrated at Experian where leveraged my problem-solving abilities and empathy to address client needs effectively. Skilled in MS Office and client relationship building, I excel in fast-paced environments, ensuring both rapid resolutions and lasting client relations. Achieved notable improvement in process efficiencies, underscoring my strong work ethic and commitment to excellence. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Achieved product automation by introducing a new renewal system for sales tasks. The project was successfully implemented and it is still providing the ROI projected.
• Lean Sig Sigma yellow.
• Certified trainer for Tek-Experts. Traveled to Colorado to open a new department. Trained 20 people.

Lean Sig Sigma Yellow Belt