Gladis Ramos
Issaquah,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Certified Medical Assistant
Swedish Medical Center
05.2021 - 06.2023
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Customer Service Representative
Swedish Medical Center
02.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Associate of Applied Science - Medical Assisting
Pima Medical Institute
Renton, WA03.2021
Skills
- Data Collection
- Complaint resolution
- Scheduling
- Customer Service
- Quality Assurance Controls
- Problem Resolution
- Computer Proficiency
- Process Optimization
- Critical Thinking
- Account Management
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Certified Medical Assistant
Swedish Medical Center
05.2021 - 06.2023
Customer Service Representative
Swedish Medical Center
02.2020 - 04.2021
Associate of Applied Science - Medical Assisting
Pima Medical Institute
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