Hi, I’m
Gladis Ramos
Issaquah,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
years of professional experience
Work History
Swedish Medical CenterIssaquah, WA
Certified Medical Assistant
05.2021 - 06.2023
Job overview
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Swedish Medical CenterIssaquah, WA
Customer Service Representative
02.2020 - 04.2021
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Pima Medical Institute
Associate of Applied Science from Medical Assisting
03.2021
Skills
- Excellent Communication: Able to clearly convey information and actively listen to customer needs
- Problem-Solving: Skilled at identifying issues and finding effective solutions
- Adaptability: Quick to learn new processes and adjust to changing environments
- Active Listening
- Computer Proficiency: Microsoft Excel
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Certified Medical Assistant
Swedish Medical Center
05.2021 - 06.2023
Customer Service Representative
Swedish Medical Center
02.2020 - 04.2021
Pima Medical Institute
Associate of Applied Science from Medical Assisting
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