Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GLORIA CRISTINA PÉREZ JIMÉNEZ

Mercedes Norte

Summary

Conscientious Operation Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Operation Manager dedicated to hiring talented sales associates and assuring that store operations run effectively. Organized and effective at encouraging staff cooperation and productivity. Results-driven Operation- Manager determined to set exceed company standards. The ability to identify and leverage financial opportunities through marketing, education, and coaching the execution of the company mission.

Overview

16
16
years of professional experience

Work History

Sales Manager

Macys
09.2022 - 10.2023
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted a customer first environment with positive encouragement and timely coaching.
  • Identifying and addressing sales deficiencies through the reports and sales floor results.
  • Increased the company loyalty results by 23% through inspiration, education, and timely follow up.
  • Effected a positive increase in sales, for the first year in the last 5 years, by 17% by focusing on being positive and projecting her attitude to the entire staff.
  • Maintained a clean and safe shopping environment by enforcing policy around merchandising and behavioral requirements in the company employee handbook.
  • Drove the employee engagement scores to increase from a 78 in the previous year to a 98 in the current year by implementing the All Star program and maintaining the recognition wall.
  • Maintained a Fun monthly calendar to drive the team´s attendance scores to the highest score in the last 5 years of 96.
  • Team building and talent acquisition are keys to my success.

Store Manager

Dollar General
02.2019 - 01.2022
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12% over the previous year.
  • Bolstered sales volume by 17% in less than 2 years by implementing customer first program and initiating the company´s employee training to completion in a timely manner.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of assistant managers, inventory managers, customer service associates, an inventory control team member.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed all levels of personnel successfully in fast-paced environment through proactive communication and positive and timely feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Analyzed and interpreted store trends to facilitate planning.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using proper training tools.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Coached 12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
  • Oversaw, trained and encouraged the entire team, promoting culture of efficiency and performance.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Increased profits through effective training and troubleshooting profit loss areas.
  • Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw and improved deliveries worth over $1.3 million per year through efficient coordination of daily operations.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Approved regular payroll submissions for 15 employees within the company software.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with the reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Operations Manager

Operations manager
06.2015 - 11.2018
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 115 sales associates, 6 team leaders and 3 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Fashions department manager

sears
08.2011 - 06.2015
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 25 sales associates and 3 team leaders.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics.
  • Scheduled and led weekly store meetings for all employees.

merchandising and customer assist Lead

sears
10.2010 - 08.2011
  • Setting up planograms and displays for all fashions department. Assigning tasks to associates for smooth transition between seasonal wear.
  • Making schedules for associates making sure store was right and ready for the next business day.
  • Learned a lot of leadership skills promoted from lead merchandiser and customer assist to fashions department Manager in 10 months.

appliance sales

sears
04.2010 - 10.2010
  • Learned all about appliance commission sales and service agreements.
  • Overcoming objections on service plans explaining benefits of the plans.
  • Still lead department on credit card applications and customer service surveys.
  • Followed up with customers to make sure everything was completed and they where happy.

cashier

sears
09.2007 - 04.2010
  • Used cash register for cash and credit transactions, consistently lead store in credit applications, trained new cashiers on customer service, how to deal with upset customers and any objections they might have to apply for a credit card.

Education

Humanities
Manhattan NYC
01.1996

Skills

  • Proficient in all business applications
  • Customer first vision
  • Goal-oriented
  • Detailed approach to the business
  • Inspires others to believe and achieve
  • Ability to identify talent
  • Proficient in conflict resolution

Languages

English
Advanced (C1)

Timeline

Sales Manager

Macys
09.2022 - 10.2023

Store Manager

Dollar General
02.2019 - 01.2022

Operations Manager

Operations manager
06.2015 - 11.2018

Fashions department manager

sears
08.2011 - 06.2015

merchandising and customer assist Lead

sears
10.2010 - 08.2011

appliance sales

sears
04.2010 - 10.2010

cashier

sears
09.2007 - 04.2010

Humanities

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GLORIA CRISTINA PÉREZ JIMÉNEZ