Gloriana Herrera A.

• Locate orders
  Contact carriers
  Place orders
  Billing

Use of CRM-HOME, for orderly control of the client portfolio

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• I worked for The Home Depot account from October 23, 2023 to March 10, 2025, I am currently in training on another account, Toast, in charge of the platform and software app for restaurants.

I worked for the Nike account. I placed orders and tracked deliveries.
I had to call carriers and help with searching for desired products for customers.

tools . CRM

• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Billing Department
  Review account statements
  Create payment agreements
  Provide credit information
  Collection
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Processed payments and applied to customer balances.
• Connected with customers by listening to concerns and answering questions.
• Refunded money and adjusted bills to resolve customer service or billing complaints.

• BPO
• providing remote technical support for partners in India
  Help with software management
• It was a 3-month seasonal contract, offering technical support services to India through remote software connection.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Answer calls
  It was a three-month seasonal contract, which was renewed every 4 months
  I provided service to Amazon USA and Amazon Spain.
  Tracking and helping complete purchases
  Calling external carriers
  Providing information on products in stock
  CRC Disabilities Department
  Create disabilities and extensions thereof

• Answer calls
  Search for deliveries and parcel shipments
  Programming and Review of routes
• It was seasonal contract, providing tracking support services to couriers, calling external carriers, and creating delivery route reports.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.

• Printer department , maintenance and cartridge sales and warranty
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• At Delta Airlines Counter - Responsibilities
• Passenger and Route Registration
• Seat assistance
• Special services
  Baggage Check
• Dispatch flights
  Flight Confirmation
• Responded to customer requests for products, services, and company information.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  

• Answering calls related to cable antenna breakdowns
  Guides users to repair their equipment through technical support
• Connected with customers by listening to concerns and answering questions.
• Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

For Bank of America

• Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
• Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
• Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.