
I consider myself a person capable of learning and adapting, which is why I can say that my objective emphasizes professional growth. Customer service professional with experience in handling enquiries, resolving issues, and providing information to clients. Skilled in maintaining customer satisfaction through effective communication and problem-solving. Strong ability to work in fast-paced environments while ensuring positive client interactions.
DUTIES AND RESPONSIBILITIES:
· Answer inbound telephone calls and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
· Utilize different PMS and HER systems to accurately and efficiently document and task messages to the appropriate practice.
· Collect and post patient payments.
· Accurately verifying patient demographics and insurance coverage.
· Update primary and secondary insurance information.
· Validate and request patient credits/refunds
· Direct patient to the appropriate collection agency for payments.
· Assist with patient poral registration.
· Explain insurance coverage.
· Perform outbound calls to collect past due balances and resolve COB denials
5,C1