Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Diplomas
Personalizado
Cronología
Generic

GLORIANA HERRERA herrera

Resumen profesional

I consider myself a person capable of learning and adapting, which is why I can say that my objective emphasizes professional growth. Customer service professional with experience in handling enquiries, resolving issues, and providing information to clients. Skilled in maintaining customer satisfaction through effective communication and problem-solving. Strong ability to work in fast-paced environments while ensuring positive client interactions.

Datos destacados

16
16
years of professional experience
1
1
Certification

Experiencia

Patient Financial Specialist 2 Full Time

Health Prime
heredia
04.2024 - Actual

DUTIES AND RESPONSIBILITIES:
· Answer inbound telephone calls and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
· Utilize different PMS and HER systems to accurately and efficiently document and task messages to the appropriate practice.
· Collect and post patient payments.
· Accurately verifying patient demographics and insurance coverage.
· Update primary and secondary insurance information.
· Validate and request patient credits/refunds
· Direct patient to the appropriate collection agency for payments.
· Assist with patient poral registration.
· Explain insurance coverage.
· Perform outbound calls to collect past due balances and resolve COB denials

BPO/ CSA

Movate
12.2022 - 12.2024
  • Locate orders
    Contact carriers
    Place orders
    Billing
    Use of CRM-HOME, for orderly control of the client portfolio

BPO/ CSA

Concentrix
Barreal, Heredia
12.2021 - 12.2022
  • csa
  • L1
  • CRM
  • SALES

CSA- BILINGUAL COLLECTION AGENT

Global Value
Belen, Heredia
12.2020 - 12.2021
  • Billing Department
    Review account statements
    Create payment agreements
    Provide credit information
    Collection

BPO- BILINGUAL CUSTOMER SERVICE AGENT

IBM
Belen, Heredia
12.2019 - 12.2020
  • providing remote technical support for partners in India
    Help with software management

BPO- BILINGUAL CUSTOMER SERVICE AGENT

DHL
Belen, Heredia
12.2018 - 12.2019
  • Answer calls
    Search for deliveries and parcel shipments
    Programming and Review of routes

BPO - BILINGUAL CUSTOMER SERVICE AGENT

Amazon
Belen, Heredia
12.2016 - 12.2018
  • Answer calls
    Assist customers in searching and purchasing items
    Amazon Department Spain, Latin America and the United States
    CRC Disabilities Department
    Create disabilities and extensions thereof

BPO - BILINGUAL CUSTOMER SERVICE AGENT

HP
Belen, Heredia
12.2013 - 12.2015
  • Bilingual customer service agent
    sales agent
    Technical service agent
    Printer maintenance and sales

CUSTOMER SERVICE AGENT

Aeris
Alajuela
12.2010 - 12.2011
  • At Delta Airlines Counter - Responsibilities
    Passenger and Route Registration
    Aircraft Inspection
    Baggage Check
    Flight Confirmation

BPO/ CSA TECHNICAL SERVICE AGENT

Qualfon
San Jose
12.2008 - 06.2009
  • Answering calls related to cable antenna breakdowns
    Guides users to repair their equipment through technical support

Formación

SECRETARY TECHNICIAN -

Colegio universitario Boston
Heredia

OFFICE TECHNICIAN -

Boston University College
Heredia

BILINGUAL ADMINISTRATIVE ASSISTANT TECHNICIAN -

Colegio universitario Boston
Heredia

HIGTH SCHOOL -

Colegio benjamin Franklin
Heredia

PRIMARY -

SER Institute
San Jose

Enfatiza tus habilidades clave

  • Bilingual communication skills
  • Proficiency in office software
  • Attention to detail
  • Problem-solving skills
  • Multitasking abilities
  • Adaptability
  • Empathy and compassion
  • Negotiation techniques
  • MS Office Suite
  • E-Mail correspondence
  • Proactive assistance
  • Basic bookkeeping
  • Customer service software use
  • Data entry proficiency
  • Telephone etiquette
  • Call centre operations
  • Customer Service
  • Refund and exchange processing
  • Social media platforms use
  • Refund processing
  • Data Entry
  • Customer relations
  • Multi-Tasking in it systems
  • Verbal and oral communication
  • CRM

Idiomas

English
Experto
C2

Diplomas

  • bilingual executive secretariat
  • office assistant

Personalizado

5,C1

Cronología

Patient Financial Specialist 2 Full Time

Health Prime
04.2024 - Actual

BPO/ CSA

Movate
12.2022 - 12.2024

BPO/ CSA

Concentrix
12.2021 - 12.2022

CSA- BILINGUAL COLLECTION AGENT

Global Value
12.2020 - 12.2021

BPO- BILINGUAL CUSTOMER SERVICE AGENT

IBM
12.2019 - 12.2020

BPO- BILINGUAL CUSTOMER SERVICE AGENT

DHL
12.2018 - 12.2019

BPO - BILINGUAL CUSTOMER SERVICE AGENT

Amazon
12.2016 - 12.2018

BPO - BILINGUAL CUSTOMER SERVICE AGENT

HP
12.2013 - 12.2015

CUSTOMER SERVICE AGENT

Aeris
12.2010 - 12.2011

BPO/ CSA TECHNICAL SERVICE AGENT

Qualfon
12.2008 - 06.2009

OFFICE TECHNICIAN -

Boston University College

BILINGUAL ADMINISTRATIVE ASSISTANT TECHNICIAN -

Colegio universitario Boston

HIGTH SCHOOL -

Colegio benjamin Franklin

PRIMARY -

SER Institute

SECRETARY TECHNICIAN -

Colegio universitario Boston
GLORIANA HERRERA herrera