GRACE ARRIOLA
Bronx,NY
Summary
Dedicated and fast-learning professional with a strong interest in law, offering a blend of administrative, technical, and client service skills. Known for being highly organized, adaptable, and client-focused, with experience supporting daily operations, managing schedules, and maintaining high service standards. Brings a strong foundation in retail, a passion for delivering exceptional guest experiences, and a proactive approach to problem-solving in fast-paced environments, with the capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Legal Assistant/Calendar Clerk
Kravet, Hoefer & Maher, P.C.
The Bronx, NY
03.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
Floor Supervisor
Swarovski On Fifth
Manhattan, NY
10.2023 - 03.2025
- Lead and motivate a team of sales associates to achieve daily sales goals, contributing to a dynamic and successful store environment
- Ensure the sales floor is organized, displays are visually appealing, and all products are priced accurately
- Deliver exceptional customer service, catering to client needs during appointments and walk-ins
- Oversee store operations, including closing procedures, cash handling, and deposit preparation
- Train and mentor staff on retail excellence and company standards to enhance team performance
- Answer customer calls regarding orders, transactions, and store inquiries, maintaining professional phone etiquette
- Assigned tasks to team members to complete within designated time frames.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Host
Top of the Rock Observation Deck
Manhattan, NY
06.2022 - 09.2023
- Welcomed an average of 1,000+ guests daily, creating a friendly and engaging environment reflective of company values
- Provided directions, recommendations, and assistance to guests, including priority access for individuals with disabilities
- Handled ticket scanning and managed high guest volumes efficiently during peak hours
- Collaborated with team members to deliver seamless visitor experiences and resolve any incidents promptly
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Reporting any accidents, incidents, or injuries to the managers.
- Responsible for handling huge gatherings and the general public in the attraction.
- Scanning a variety of tickets, including passes, vouchers, and VIP tickets.
- Keeping guests safe while running elevators in accordance with a strict time schedule.
Education
B.A. - Political Science and Psychology
City College of New York
05-2025
Skills
- Leadership & Team Management
- Bilingual: English and Spanish
- Customer Engagement & Satisfaction
- Phone Etiquette & Professional Communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Problem Solving & Conflict Resolution
- POS and Sales Systems Proficiency
- Adaptability & Quick Learning
- Staff coaching
- Employee development
- Computer skills
- Workplace organization
- Relationship building and management
- Fast learner
- Scheduling/Planning
- Microsoft office
- Calendar management
- Administrative support
- Document drafting
- Document filing
- Client support
Timeline
Legal Assistant/Calendar Clerk
Kravet, Hoefer & Maher, P.C.
03.2025 - Current
Floor Supervisor
Swarovski On Fifth
10.2023 - 03.2025
Host
Top of the Rock Observation Deck
06.2022 - 09.2023
B.A. - Political Science and Psychology
City College of New York