GREGORY WAYNE SMITH JIMÉNEZ
Resumen profesional
Results-driven professional with experience in customer case resolution, affiliate support, and issue escalation. Strong analytical skills, recognized for high productivity and quality. Bilingual in Spanish and English.
Datos destacados
4
4
years of professional experience
14
14
years of post-secondary education
Experiencia
Affiliate & Influencer Program Support
Amazon
2024.08 - 2026.03
- Guide customers interested in joining the Amazon Affiliate & Influencer Program.
- Provide participants with guidance on tools, compliance requirements, and operational processes.
- Investigate payment-related issues and create escalation tickets to ensure timely resolution.
- Support participants in understanding policy guidelines to prevent account risks or payment delays.
HBS Customer Service Associate
Amazon
2022.07 - 2024.08
- Resolve complex customer cases while maintaining strict confidentiality and compliance with Amazon policies.
- Analyze account histories and transaction patterns to determine appropriate resolutions.
- Provide guidance and feedback to team members on handling difficult contacts and escalations.
- Recognized as Top Performer for exceeding productivity and quality benchmarks.
- Support resolution of high-impact customer issues across phone and email channels.
HBS Resolution Specialist
Amazon
2022.08 - 2023.02
- Investigated escalated cases and identified systemic issues requiring cross-functional escalation.
- Created detailed tickets to report process variances and system defects.
- Operated in a fast-paced, high-risk environment requiring strong judgment and decision-making.
- Maintained updated knowledge of Amazon policies, tools, and operational procedures.
Consumer Support Retail Generalist
Amazon
2021.10 - 2022.05
- Assisted customers with order, account, and transactional concerns.
- Ensured compliance with security and data protection standards.
Formación
Degree in Physical Education -
Universidad Florencio del Castillo
2017.01 - 2022.01
Bachelor’s Degree in Physical Education Teaching - undefined
Universidad Florencio del Castillo
2014.01 - 2017.01
High School Diploma - undefined
Liceo Unesco
2006.01 - 2012.01
Enfatiza tus habilidades clave
- Case Investigation & Resolution
- Policy Compliance & Confidentiality
- Escalation Management
- Risk Identification
- Data Analysis & Pattern Recognition
- Cross-Functional Communication
- CRM & Web-Based Systems
- Ticket Documentation & Reporting
- Bilingual Communication (Spanish / English)
Idiomas
Spanish
Nativo
C2
English
Intermedio
B1
Cronología
Affiliate & Influencer Program Support
Amazon
2024.08 - 2026.03
HBS Resolution Specialist
Amazon
2022.08 - 2023.02
HBS Customer Service Associate
Amazon
2022.07 - 2024.08
Consumer Support Retail Generalist
Amazon
2021.10 - 2022.05
Degree in Physical Education -
Universidad Florencio del Castillo
2017.01 - 2022.01
Bachelor’s Degree in Physical Education Teaching - undefined
Universidad Florencio del Castillo
2014.01 - 2017.01
High School Diploma - undefined
Liceo Unesco
2006.01 - 2012.01