Summary
Overview
Work History
Education
Skills
Timeline
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Greimberly Perez Flores

Greimberly Perez Flores

Human Resources Tier 1 Speacialist
Costa Rica

Summary


Resourceful Human Resources Specialist adept at enhancing employee support through effective problem-solving and analytical thinking. Offering expertise in problem-solving, data analysis and customer service. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

4
4
years of professional experience
3
3
Languages

Work History

HR Tier 1 Speacialist

Bridgestone Americas
09.2024 - Current
  • Address inquiries regarding insurance, 401k, pension, PTO, workplace issues, payroll, policies, file changes, tax documents (W2, 1099R, 1095C) and system access efficiently.
  • Deliver multi-channel support and internal ticketing systems, ensuring timely responses
  • Collaborate with internal departments to resolve complex cases, ensuring seamless employee support and fostering cross-functional alignment.
  • Maintain an internal HR knowledge base to provide self-service resources.
  • Manage verification of employment requests
  • Generate time and attendance reports.
  • Ensure compliance with company policies and procedures.

Administrative Assistant

EzComerce
01.2022 - 07.2024
  • Streamline product flow and ensure timely deliveries by optimizing logistics from suppliers to customers.
  • Managing emails, preparing reports, and keeping accurate records.
  • Oversee and manage contractual agreements between the company and external institutions, fostering strong partnerships.
  • Ensure accurate financial records and support smooth accounting operations by managing the billing process with precision and attention to detail.

Customer Service Representative

Capital One
01.2021 - 01.2022
  • Enhanced customer experience by providing swift and effective solutions to account-related issues.
  • Utilized advanced fraud detection techniques to identify potential fraudulent activities.
  • Ensured customer satisfaction through diligent follow-up on dispute cases and accurate resolution processes.
  • Maintained strong procedural compliance by applying appropriate protocols for each unique case.

Education

Database Course With SQL

Rocket Girls
Remote
05.2001 -

Economics

University of Costa Rica
San Pedro, Costa Rica
05.2001 -

Intermediate Excel Certification

Fidelitas University
San Jose, Costa Rica
04-2023

Skills

Technologies such as HTML, SQL, CSS, Javascript

Work tools such as Citrix, Workday, SAP, Service Now, Excel

Timeline

HR Tier 1 Speacialist

Bridgestone Americas
09.2024 - Current

Administrative Assistant

EzComerce
01.2022 - 07.2024

Customer Service Representative

Capital One
01.2021 - 01.2022

Database Course With SQL

Rocket Girls
05.2001 -

Economics

University of Costa Rica
05.2001 -

Intermediate Excel Certification

Fidelitas University

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Greimberly Perez FloresHuman Resources Tier 1 Speacialist