Greimberly Perez Flores
Human Resources Tier 1 Speacialist
Costa Rica
Summary
Resourceful Human Resources Specialist adept at enhancing employee support through effective problem-solving and analytical thinking. Offering expertise in problem-solving, data analysis and customer service. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
3
3
Languages
Work History
HR Tier 1 Speacialist
Bridgestone Americas
09.2024 - Current
- Address inquiries regarding insurance, 401k, pension, PTO, workplace issues, payroll, policies, file changes, tax documents (W2, 1099R, 1095C) and system access efficiently.
- Deliver multi-channel support and internal ticketing systems, ensuring timely responses
- Collaborate with internal departments to resolve complex cases, ensuring seamless employee support and fostering cross-functional alignment.
- Maintain an internal HR knowledge base to provide self-service resources.
- Manage verification of employment requests
- Generate time and attendance reports.
- Ensure compliance with company policies and procedures.
Administrative Assistant
EzComerce
01.2022 - 07.2024
- Streamline product flow and ensure timely deliveries by optimizing logistics from suppliers to customers.
- Managing emails, preparing reports, and keeping accurate records.
- Oversee and manage contractual agreements between the company and external institutions, fostering strong partnerships.
- Ensure accurate financial records and support smooth accounting operations by managing the billing process with precision and attention to detail.
Customer Service Representative
Capital One
01.2021 - 01.2022
- Enhanced customer experience by providing swift and effective solutions to account-related issues.
- Utilized advanced fraud detection techniques to identify potential fraudulent activities.
- Ensured customer satisfaction through diligent follow-up on dispute cases and accurate resolution processes.
- Maintained strong procedural compliance by applying appropriate protocols for each unique case.
Education
Database Course With SQL
Rocket Girls
Remote 05.2001 -
Economics
University of Costa Rica
San Pedro, Costa Rica 05.2001 -
Intermediate Excel Certification
Fidelitas University
San Jose, Costa Rica04-2023
Skills
Technologies such as HTML, SQL, CSS, Javascript
Work tools such as Citrix, Workday, SAP, Service Now, Excel
Timeline
HR Tier 1 Speacialist
Bridgestone Americas
09.2024 - Current
Administrative Assistant
EzComerce
01.2022 - 07.2024
Customer Service Representative
Capital One
01.2021 - 01.2022
Database Course With SQL
Rocket Girls
05.2001 -
Economics
University of Costa Rica
05.2001 -
Intermediate Excel Certification
Fidelitas University
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