Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Certification
Tennis, padel & squash
Languages
Timeline
Generic
GRETTEL LEANDRO

GRETTEL LEANDRO

San Jose

Summary

Senior Project Manager with more than 10 years of experience leading teams across the world. Accomplishing short- and long-term project goals, managing budgets, scope and time plans.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Project Manager

Ericsson
05.2010 - Current
  • I have driven various RAN and CORE Projects in Ericsson across Central America and the Caribbean
  • For example in French West Indies (CORE and RAN), Trinidad and Tobago (3G expansion and RNC project), From 2017 to 2024 I oversaw LTE projects, 5G Projects for CLARO (AMX) account in Nicaragua, for Costa Rica I led a 5G Trial for ICE account and to date I am acting as a presales CFR role for various accounts across the region.

Project Manager

Ericsson
11.2009 - 04.2010
  • Responsible for the planning phase, setting up budgets, time plans, resource organization, logistics, risk analysis, etc
  • For a 3G roll-out project in Tanzania.

Project Planning and Control Manager

Ericsson
11.2007 - 11.2009
  • Responsible for auditing the correct use of Ericsson business procedures in the areas of Sales and Project Management Processes, including financial follow up of projects through Balance Score Cards from different projects of the region
  • I was also in charge of organizing PEMA (Project Environment Maturity Assessment) audits and technical and management trainings and workshops
  • During the last three months I was also acting as CFR (Contract Fulfillment Responsible) activities for the Zain Account.

Project Manager

Royal Embassy of the Netherlands
01.2007 - 05.2007
  • Responsible for the logistics, financial, planning and organizational aspects of bringing the internationally awarded exposition of Dutch design called Droog Design to Dakar
  • My tasks also included developing a media strategy and contracting sponsors
  • This assignment required cooperation with different stakeholders in Senegal and the Netherlands.

Customer Support Executive

Verizon Europe
09.2004 - 12.2006
  • Provided support of the various Verizon Business IT and Telecommunication products to major International Companies in different languages
  • This support required the use of various tracking tools using UNIX OS and working closely with companies such as Cisco and Lucent regarding hardware related issues
  • Periodically trained and coached newly hired colleagues in customer care management and the use of internal hardware monitoring tools.

Education

MBA -

Escuela de Europea de Dirección y Empresa, EUDE
03.2015

Direct Dutch, Mondriaan College
06.2004

Master of Science - Marketing, Custom Regulations, Management, Negotiating Skills, Finances

Chamber of Commerce of Department De Doubs
France
12.2003

MA in civilization and modern languages - literature, translation and history

University of Franche‐Comté (UFR)
10.2002

Bachelor - French, French grammar, literature and linguistics. International Law, Political Sciences, Intergovernmental agencies, Macro‐economics

University of Costa Rica (UNA)
08.2000

Skills

  • Team player with strong social skills
  • Self‐starter with outstanding multi‐tasking and management skills
  • Proven ability to adapt to diverse cultures
  • Fluent in English, French, Spanish and Dutch with proven work experience in all four languages; advance Portuguese and proficient in German
  • Good at organizing and chairing business meetings and events
  • Certified Project Manager Professional (PMP) MBA Completed, Ericsson EPM (Experience Project Manager Certification) Ericsson Internal courses: CFR certification, Core3, etc Tools mainly used: SAP, Minirisk tool, Premium Proposal
  • Cost Control
  • Decision-making capabilities
  • Project Scheduling
  • Scope Management
  • Technical understanding
  • Project Planning

Personal Information

  • Date of Birth: 06/19/1978
  • Nationality: Costa Rican and Dutch

Extracurricular Activities

Experienced in organizing seminars and workshops. Initiated and led a lobby for educational reforms at university level in Costa Rica. One of my passions is travelling and sharing with people from many different cultures. During my last 20 years I have lived, travelled and worked in different countries of various continents. I am a competitive tennis player. I am also engaged in organizing tournaments and sport activities.

Certification

  • Experienced Project Manager Certification, Ericsson
  • PMP - Project Management Professional
  • Certified Customer Fulfillment Responsible, Ericsson


Tennis, padel & squash

Sports is my passion. I am a competitive Tennis Player also engaged in organizing tournaments and sport activities.  

Languages

English, French, Dutch, German, Spanish
Native language

Timeline

Customer Project Manager

Ericsson
05.2010 - Current

Project Manager

Ericsson
11.2009 - 04.2010

Project Planning and Control Manager

Ericsson
11.2007 - 11.2009

Project Manager

Royal Embassy of the Netherlands
01.2007 - 05.2007

Customer Support Executive

Verizon Europe
09.2004 - 12.2006

MBA -

Escuela de Europea de Dirección y Empresa, EUDE

Direct Dutch, Mondriaan College

Master of Science - Marketing, Custom Regulations, Management, Negotiating Skills, Finances

Chamber of Commerce of Department De Doubs

MA in civilization and modern languages - literature, translation and history

University of Franche‐Comté (UFR)

Bachelor - French, French grammar, literature and linguistics. International Law, Political Sciences, Intergovernmental agencies, Macro‐economics

University of Costa Rica (UNA)

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GRETTEL LEANDRO