GUICHAN FUNG

• Investigate Notices of Infringement related to product listings, trademarks, patents, design right and copyrights, ensuring Amazon's marketplace complies with intellectual property laws.
• Review and analyze claims from rights holders, evaluate the merit of the infringement notices, and take appropriate actions (e.g., product takedowns, seller warnings, account suspensions).
• Resolve Intellectual Property -related cases, ensuring compliance with Amazon policies and protecting the platform from counterfeit goods.
• Managed and investigated IP infringement complaints, including trademark, patent, design rights, copyright violations, on Amazon products content.
• Work on infringement complaints analyze country-specific notice of infringement forms submitted via the public-facing notice form available on each Amazon site.

• Conduct in-depth investigations into cases involving potential violations related to product listings, and other non-infringement matters.
• Review and analyze product data, seller activity, and customer feedback to identify compliance issues and ensure alignment with Amazon's policies.
• Resolve complex cases, ensuring adherence to Amazon's standards and applicable SOP's.
• Led investigations into suspected breaches of company policies, focusing on non-infringement issues related to Listing Abuse, Catalog Abuse, Product Detail Page (PDP)
  Abuse.

• Assist customers with account changes, including updates to personal information, payment methods, shipping addresses, and communication preferences.
• Handle security-related concerns, including verifying account ownership and managing password resets or recovery processes.
• Troubleshoot account issues, ensuring customers are guided through steps for account updates and resolving any challenges they encounter.
• Provide step-by-step assistance in modifying account settings for customers, ensuring their requests are processed efficiently and accurately.
• Work closely with the fraud prevention and security teams to ensure customer accounts are protected from unauthorized access.
• Maintain an up-to-date understanding of Amazon's account policies, ensuring compliance with data protection laws and security best practices.
• Provided account management support for customers, handling account updates, security questions, and other inquiries via phone, chat, and email.
• Resolved technical and billing issues, ensuring customer accounts were updated correctly, and maintaining accurate records of all changes made.
• Managed escalations related to account security and payment processing, coordinating with the relevant departments to resolve complex problems.

• Manage customer interactions related to the

"Try Before You Buy" program, ensuring smooth product selection, trial, and return processes.

• Provide detailed product information, helping customers make informed decisions regarding fit, style, and quality.
• Assist customers with any issues related to trial items, ensuring quick and effective solutions, and maintaining high satisfaction rates.
• Troubleshoot and resolve customer complaints, focusing on minimizing returns and increasing overall satisfaction.
• Support the optimization of the trial program by analyzing customer feedback and offering suggestions for improvement.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Monthly and annual financial statements
• Administrative accounting control
• Monitoring sales actions
• Analysis of actions, internally and at user level
• Preparation of weekly reports and quarterly meetings with the entire team
• Increase in the client portfolio
• Follow-up in orders and collections of the client portfolio
• Market Research
• Control of financial movements in the company
• Update of data and verification of payments and income
• Intern financial audits
• Manage financial records, systems and budgets

• Responsible for the treasury, balance sheet and financing
• Proactive participation in meetings aimed at creating new practices
• Processing of documentation and data capture for databases
• Training and supervision of new additions to the workforce
• Rigorous cash management of large amounts of money
• Presentation of ideas to improve performance and efficiency
• Collaboration with the management team to identify problems in the flow and propose solutions
• Organization of daily agenda with suppliers
• Management of accounting and legal documents
• Preparation of administrative declarations
• Review of income and expense accounts
• Preparation and review of budgets and orders
• Organization and supervision of periodic expenses
• Coordination of meetings, appointments, trips and conventions
• Management settlement of accounts receivable and payable

• Budgetary control and report to suppliers
• Attention and quotation to third parties for services rendered
• Empathetic and serene management of user complaints
• Proactive participation in meetings aimed at creating new practices
• Customer service by phone, email and face to face
• Processing of documentation and data capture for databases
• Management of internal and external communications of the company
• Search for financial, statistical and operational information of the competition
• Agenda administration
• Organization of documents and tenders

• In charge of receiving children in the morning
• Breakfasts organization, care and inculcation of hygiene in children
• Group child care
• Teaching and inculcation of order, forms and manners in food
• Teaching Musical Pedagogy adapted to early childhood education
• Writing reports on the behavior of children

• Administration of reservs
• Telephone service and email management in Spanish and English
• Billing and payments review
• Decision making and reporting to Management
• Contracting of catering, decoration and show services
• Preparation of the program of events
• Adjustment to the budgets and the theme requested by the client
• Preparation of budget prior to the event
• Coordination of agenda and programming

• Supervise and control the performance of staff
• Manage customer complaints effectively
• Cash register and data report with the Management
• Collaboration with the marketing and advertising departments for the organization of the point of sale
• Attention and monitoring of customers entering the store

• Review of sales and expense reports
• Review of market reports
• Market research analysis
• Collaboration with partners and clients
• Training and supervision of new additions to the workforce

• Organization and management of files
• Attention to the public and explanation of cadastral mapping
• Reception and delivery of documents for cadastre applications