Summary
Overview
Work History
Education
Skills
Timeline
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Gustavo Acevedo

Attortney At Law
Heredia,H

Summary

Proven Logistics Specialist with a track record of reducing transportation costs and enhancing fraud detection rates at Synter RG. and Citi. Skilled in shipment coordination and problem resolution, demonstrating a keen ability to improve operational efficiency and customer trust. Excels in documentation management and educating teams on fraud prevention, showcasing a blend of hard and soft skills. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

Overview

13
13
years of professional experience

Work History

Logistics Specialist

Synter RG.
01.2021 - Current
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Reduced transportation costs through strategic route planning and carrier negotiations

Fraud and Risk Analyst

Citi
01.2015 - 10.2021
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.

Fraud Prevention Representative

Bank Of America
01.2014 - 01.2015
  • Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
  • Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
  • Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
  • Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Increased efficiency of case resolution times through prioritizing high-risk cases and effectively allocating resources.
  • Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.

Customer Service Representative

Sykes
10.2011 - 10.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Provided language translation services for customer service inquiries.

Education

No Degree - Legal Studies

Fidélitas
San José, Costa Rica
05.2001 -

Skills

Import/export requirements knowledge

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Timeline

Logistics Specialist

Synter RG.
01.2021 - Current

Fraud and Risk Analyst

Citi
01.2015 - 10.2021

Fraud Prevention Representative

Bank Of America
01.2014 - 01.2015

Customer Service Representative

Sykes
10.2011 - 10.2013

No Degree - Legal Studies

Fidélitas
05.2001 -

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Gustavo AcevedoAttortney At Law