Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Certification
Affiliations
Interests
Software
Timeline
Web Profiles - Linked In
References
Generic
Gustavo Gómez

Gustavo Gómez

Heredia,Costa Rica

Summary

Industrial Engineer with over 15 years of experience in leading, coordinating, designing, and executing projects in the fields of data management, logistics and inventory, process improvement, and Quality Management Systems. Eight years of experience as a Team Coordinator in both public and private sector companies. Proficiency in using advanced data analysis tools, such as Python and Power BI. Knowledge and experience with statistical software for descriptive and inferential data analysis (Minitab, Statistica) as part of process improvement. Ability to lead cross-functional teams to achieve business objectives and continuous improvement. Experience, ability, motivation, and passion for transmitting knowledge.

Overview

15
15
years of professional experience

Work History

Data Management and Analytics Officer

Fundación CRUSA
San Pedro, Costa Rica
04.2024 - 11.2024
  • Analysis and improvement of the information collection system, and quarterly monitoring of the foundation's Institutional Work Plan.
  • Analysis and improvement of the Balanced Scorecard within the CRUSA Foundation.
  • Design and development of a prototype of an information system in Salesforce CRM for quarterly monitoring of Balanced Scorecard indicators.
  • Tool development for establishing and monitoring individual work plans for the foundation's collaborators.
  • Improvement of the Document Management System within the foundation.

Independent Consultant

01.2022 - 03.2024
  • Intermediate and Advanced Excel Consulting for Data Analysis and Processing, and Business Intelligence Generation.
  • Professional advisor and guide for the Final Graduation Project for the bachelor’s degree in industrial engineering at the Universidad Hispanoamericana: 'Design of a Document Management System for NIUVORT SOLUTIONS.'

Industrial Engineering Final Graduation Project Advisor

Universidad Hispanoamericana
, Costa Rica
07.2023 - 12.2023
  • Advised Eng. Marco Rodríguez Alvarado on his graduation project: 'Design of a Document Management System for Niuvort Solutions in the Second Semester of 2023,' leading to a Bachelor’s in Science in Industrial Engineering. The project focuses on the design and timely implementation of several elements of the Document Management System for the company, such as the development of key operating procedures and business management indicators.

Process Management Coordinator

Instituto Costarricense de Electricidad (ICE)
, Costa Rica
01.2018 - 12.2021
  • Design and implementation of the Process Management System and the Quality Management System for the Business Support Unit.
  • Coordinator of the Improvement System in the Business Support Unit.
  • Participation in business process improvement initiatives in the Business Support Unit.

Process Engineer

Telecommunications Sector / ICE
, Costa Rica
08.2013 - 12.2017
  • Management and improvement of business processes in the Broadband Division: process mapping, data analysis, implementation of improvements, and application of descriptive and inferential statistics.
  • Coordinator of the Improvement System in the Business Support Unit.
  • Coordination and participation in the development of Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) with the Telecommunications Sector divisions.

Hospital Quality Coordinator

Hospital Clínica Bíblica
, Costa Rica
08.2012 - 08.2013
  • Coordination and preparation of the hospital for internal and external audits, according to the requirements of the Ministry of Health of Costa Rica and the Joint Commission International (JCI), both at the outpatient and hospitalization levels.
  • Obtained the Five-Year Hospital Accreditation Certificate granted by the Ministry of Health, following external audits.
  • Design and implementation of the Quality Management System at Clínica Bíblica Hospital (clinical measurements, Document Management System, implementation of continuous improvement projects).

Course Professor: “Health Care in Latin America”

Hospital Clínica Bíblica (HCB) y Centro Internacional para Estudios de Desarrollo (ICDS)
, Costa Rica
01.2013 - 04.2013
  • This course is aimed at nursing and health sciences students from Drexel University, Philadelphia, Pennsylvania, United States. The course topic is related to the analysis and exploration of the public and private healthcare systems in Costa Rica.

Process Management and Quality Coordinator

Instituto Costarricense de Electricidad
, Costa Rica
08.2009 - 08.2012
  • Coordination of the design and implementation of the Process and Quality Management System for the Wholesale and Corporate Division.
  • Design, documentation, and approval of the Organizational Structure of ICE's Corporate and Wholesale Division.
  • 65 days reduction in the cycle time of the development and presentation process of the Technical and Economic Offer for a Managed Service, ICE.

Process and Data Analyst

GlaxoSmithKline Costa Rica
, Costa Rica
09.2008 - 08.2009
  • Mapping of logistics processes and procedures for the Panama Multi-Market Warehouse (product storage, transportation and distribution, inventory management, and project-related data).

Operational Excellence Expert

GlaxoSmithKline Costa Rica
, Costa Rica
06.2007 - 05.2008
  • Implementation of a Visual Process Monitoring and Control System on the Andrews Classic and Syrups filling and packaging lines (Solids and Liquids Departments).
  • Advised and coordinated the implementation of 14 Green Belt Improvement Projects.

Course Assistant: “Probability and Statistics 2”

University of Costa Rica
, Costa Rica
07.2004 - 12.2004
  • The main responsibilities include reviewing short exams and assignments, as well as advising and guiding the various coursework teams in developing projects to apply statistical knowledge to different companies. Students are also given specific classes at designated times. The course focuses on the analysis and application of fundamental, highly applicable concepts in the field of descriptive and inferential statistics, applied to industrial production environments.

Course Assistant: “Fundamentals of Astronomy”

Universidad de Costa Rica
, Costa Rica
03.2001 - 03.2002
  • Free course from the UCR School of Physics, focused on the study, understanding, and description of the main astronomical bodies, processes, and phenomena, such as the formation and evolution of galaxies, stars, and constellations.

International Quality Judge

American Society for Quality (ASQ)
, USA
09.2015
  • Participation with other international quality judges in the International Team Excellence Awards (ITEA) program, held in Malvern, PA, USA. Reviewed Five Business Process Improvement Projects using the DMAIC (Six Sigma Black Belt) methodology from different companies and industries were reviewed, and the respective ratings and feedback were provided for each project.

Education

Diploma -

Data Science and Machine Learning
Boston, Massachusetts
07.2024

Diploma - Data Visualization with Power BI

Universidad Fidelitas
San Pedro, San José, Costa Rica
02.2024

Diploma - Big Data & Data Science for Public Administration

CICAP (Center for Research and Training in Public Administration)
San Pedro De Montes De Oca
06.2018

Diploma - Quality Management

Aula abierta (Instituto Costarricense de Electricidad)
Pavas, San José, Costa Rica
09.2016

Diploma - Intermediate Excel and Pivot Tables

Aula abierta (Instituto Costarricense de Electricidad)
Pavas, San José, Costa Rica
05.2016

Diploma - Certified Quality Engineer

PXS (Performance Excellence Solutions)
Escazú, San José, Costa Rica
06.2015

Six Sigma Black Belt - Continuous Improvement

American Society for Quality (ASQ)
Milwaukee, Wisconsin
07.2012

Bachelor of Science - Industrial Engineering

University of Costa Rica
San Pedro De Montes De Oca
12.2007

International General Certificate of Secondary Education with Merit - Secondary Education Baccalaureate

British School of Costa Rica
San José, Costa Rica
12.1996

Skills

  • Advanced data analysis
  • Process optimization
  • Great ability to transmit knowledge
  • Use of advanced statistical analysis software (Minitab, Statistica)
  • Focused on results
  • Competence in the use of Microsoft Office
  • Competence in software utilization for the analysis and processing of large amounts of data (Power BI, Python)
  • Proficiency in the use of BPMN (Business Process Modeling Notation) software

Languages

Spanish
First Language
English
Advanced (C1)
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified Six Sigma Black Belt, American Society for Quality (ASQ).

Affiliations

  • American Society for Quality (ASQ)

Interests

Swimming

Karate

Music

Software

Microsoft Office

Minitab

Statistica

BPMN

Power BI

Python

Timeline

Data Management and Analytics Officer

Fundación CRUSA
04.2024 - 11.2024

Industrial Engineering Final Graduation Project Advisor

Universidad Hispanoamericana
07.2023 - 12.2023

Independent Consultant

01.2022 - 03.2024

Process Management Coordinator

Instituto Costarricense de Electricidad (ICE)
01.2018 - 12.2021

International Quality Judge

American Society for Quality (ASQ)
09.2015

Process Engineer

Telecommunications Sector / ICE
08.2013 - 12.2017

Course Professor: “Health Care in Latin America”

Hospital Clínica Bíblica (HCB) y Centro Internacional para Estudios de Desarrollo (ICDS)
01.2013 - 04.2013

Hospital Quality Coordinator

Hospital Clínica Bíblica
08.2012 - 08.2013

Process Management and Quality Coordinator

Instituto Costarricense de Electricidad
08.2009 - 08.2012

Process and Data Analyst

GlaxoSmithKline Costa Rica
09.2008 - 08.2009

Operational Excellence Expert

GlaxoSmithKline Costa Rica
06.2007 - 05.2008

Course Assistant: “Probability and Statistics 2”

University of Costa Rica
07.2004 - 12.2004

Course Assistant: “Fundamentals of Astronomy”

Universidad de Costa Rica
03.2001 - 03.2002

Diploma -

Data Science and Machine Learning

Diploma - Data Visualization with Power BI

Universidad Fidelitas

Diploma - Big Data & Data Science for Public Administration

CICAP (Center for Research and Training in Public Administration)

Diploma - Quality Management

Aula abierta (Instituto Costarricense de Electricidad)

Diploma - Intermediate Excel and Pivot Tables

Aula abierta (Instituto Costarricense de Electricidad)

Diploma - Certified Quality Engineer

PXS (Performance Excellence Solutions)

Six Sigma Black Belt - Continuous Improvement

American Society for Quality (ASQ)

Bachelor of Science - Industrial Engineering

University of Costa Rica

International General Certificate of Secondary Education with Merit - Secondary Education Baccalaureate

British School of Costa Rica

Web Profiles - Linked In

www.linkedin.com/in/gusgómez

https://bold.pro/my/gustavo-gomez-2025

References

References available upon request.
Gustavo Gómez