Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gustavo Nuñez Navarro

San José,Costa Rica

Summary

Driven Inside Sales Executive recognized for high productivity and efficient task completion with over 10 years of experience and a degree in Business Administration. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth.

Bilingual in English and Spanish, with fluency in speaking, reading, and writing.

Overview

14
14
years of professional experience

Work History

Inside Sales Executive

VMWARE
08.2020 - 11.2022
  • Working with Install Base Data and good understanding of Quote to cash process.
  • Work along business stakeholders for resolution and support.
  • Ability to support Quarter End need and to work over stretch assignments as well.
  • Provide support with queue management and be able to provide support over first level escalation as well.
  • Support with basic reporting and ability to participate in business calls
  • With experience in multinational/Interdisciplinary teams work, customer service oriented, focus on execution and with the capacity to improve and innovate, with decision making skills, data analysis and presentation skills.

Case Manager

CITIBANK
04.2019 - 06.2020
  • Working in accordance of compliance for AML (Anti Money Laundry) Country Variances (Country laws and specific compliance for each country)
  • Respect and accomplish with KYC Policy (Know your customer) in order to accomplish with OCC (Office of the Control of Currency) and OFAC (Office of Foreign Assets Control)
  • Analyze companies from around the world which fulfill all the aspects for Anti Money Laundry, Anti-Terrorism nor human traffic in order to be able to trade inside and with Citibank.
  • Manage the multi-layering and shell companies, controlling persons & authorized signers, Board of Directors (BoD) & senior management team (SMT) for each company worked.

CAP CSA MX ES NASP COM

AMAZON
06.2018 - 04.2019
  • Part of the Incubation CAP team.
  • Created an excel file to make easier for the managers and give visibility of things like HMD Removals reasons, etc…
  • Coaching, feedback, help peers
  • Started and currently working on a project of carrier's feedback to reduce invalid concessions and reducing associates and customer's effort.
  • Working on a project to clarify the legal warranty of Spain.
  • Preventing abuse of customers in the service provided by Amazon. Attention of customer calls with their problems, from different markets,(USA, USA SP, MEX, Spain, Canada) immediate solution of the problem or follow-up of the case to give the final solution of the customer service Prevention of fraud by abusive customers.

Accounts Receivable Chief (For LATAM & EMEA)

CONCENTRIX CORPORATION
03.2014 - 12.2017
  • Responsible of leadership of the Accounts Receivable team in Latin America (Mexico, Nicaragua, Costa Rica, Colombia, Uruguay, Brazil, USA and Philippines as surcharge, as well as a portion of Spain and the UK), carrying out among with the financial analysts of each country, the billing process, the management of collection and communication, which is direct with customers by AR, make the monthly closing of the auxiliaries for the accounting team to continue the consolidation process to headquarters.
  • Direct communication with the direct chiefs in India and Philippines, and with the hierarchical head of the Share services centers worldwide at the headquarters (USA).
  • Responsible of unify different markets such as China CR to standardize different processes.

Foreign Accounts Receivable

GRUPO FARMANOVA INTERMED GFI S.A.
05.2013 - 09.2014
  • Mainly responsible for reconciliation of accounts receivable, accounting closings, collection management, among the Key account managers (KAM) of different pharmaceutical laboratories. In addition, the analysis of the DSO in account balances.
  • Achieve the reduction of the delinquency and the seniority of the balances of the portfolio of my clients.

Liquidation Assistant

PIPASA S.R.L.
11.2008 - 11.2012
  • In charge of receiving the sales routes of the company, receiving its documentation, and making its entry into the system. Responsible of controlling the billing included in the agents Hand Held.
  • I managed to settle the policy of one person in control of the information of Hand Held machines of the agents, as well as the daily control of the manual documentation of the agents.

Education

Bachelor's Degree - Business Administration

ULACIT/ITEA CONVENTION

Técnico En Salud Ocupacional -

Instituto Nacional De Aprendizaje (INA)

Project Management Program -

VMWARE

Skills

  • Cloud-native technologies - GTI
  • Python Basic Masterclass - GTI
  • SAP
  • JDEdwards
  • Microsoft Excel and MS Office

Timeline

Inside Sales Executive

VMWARE
08.2020 - 11.2022

Case Manager

CITIBANK
04.2019 - 06.2020

CAP CSA MX ES NASP COM

AMAZON
06.2018 - 04.2019

Accounts Receivable Chief (For LATAM & EMEA)

CONCENTRIX CORPORATION
03.2014 - 12.2017

Foreign Accounts Receivable

GRUPO FARMANOVA INTERMED GFI S.A.
05.2013 - 09.2014

Liquidation Assistant

PIPASA S.R.L.
11.2008 - 11.2012

Bachelor's Degree - Business Administration

ULACIT/ITEA CONVENTION

Técnico En Salud Ocupacional -

Instituto Nacional De Aprendizaje (INA)

Project Management Program -

VMWARE
Gustavo Nuñez Navarro