Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gustavo Adolfo Quiros Bonilla

Paraiso,Cartago

Summary

Proven track record in enhancing customer loyalty and streamlining service operations, notably at Movate/Activision. Excelled in complaint handling and CRM software, demonstrating exceptional teamwork and the ability to remain calm under pressure. Achieved significant improvements in customer satisfaction through effective problem-solving and adherence to policies.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Player Services Representative

Movate/Activision
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
  • Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.

Sales Agent

Support Service Group
02.2022 - 10.2022
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Bilingual Customer Service Representative

Sykes
01.2021 - 07.2021
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.

Education

H2 Cyber Security Certificate - Maintaining A Secure Cybersecurity Environment

Movate Learning Program
San Jose, Costa Rica
03.2024

Conversational English Cerificate - English Certificate For Bussiness Sector

Academia De Paraiso
Paraiso, Costa Rica
02.2022

English Certification - Certificate of B2+ English For Profesional Sector

B2+ English, Sykes Academy
San Pedro, Costa Rica
2021

High School Diploma -

Liceo De Paraiso
Paraiso, Costa Rica
12.2019

Skills

  • Goal-Oriented
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Computer Skills
  • Flexible Schedule
  • Data Entry
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Policies and Procedures Adherence

Languages

Spanish
Native language
English
Proficient
C2
Italian
Upper intermediate
B2

Timeline

Player Services Representative

Movate/Activision
11.2022 - Current

Sales Agent

Support Service Group
02.2022 - 10.2022

Bilingual Customer Service Representative

Sykes
01.2021 - 07.2021

H2 Cyber Security Certificate - Maintaining A Secure Cybersecurity Environment

Movate Learning Program

Conversational English Cerificate - English Certificate For Bussiness Sector

Academia De Paraiso

English Certification - Certificate of B2+ English For Profesional Sector

B2+ English, Sykes Academy

High School Diploma -

Liceo De Paraiso

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Gustavo Adolfo Quiros Bonilla