Hamblet Arroyo
I.T. Specialist
Desamparados,San Jose
Summary
Detail-oriented with proven success building relationships and maintaining partnerships with top accounts.
Excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technologies.
Highly experienced in configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Cybersecurity Specialist with up-to-date problem solving techniques.
Overview
21
21
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Owner/CTO
Odyssey Consulting
San Jose, San Jose
03.2011 - 11.2019
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Consulted with customers to assess needs and propose optimal solutions.
- Designed, implemented, configured and integrated customer networks utilizing IT Infrastructure technology.
- Spearheaded customer service relations and implemented constant training to collaborators in providing World class technical service.
- Maintained our collaborators in updated training courses, (myself included), to be able to provide new, innovative solutions to our growing clientele.
CTO
Comsys Networks International
San Jose, San Jose
01.2005 - 12.2011
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Interpreted multifaceted technological issues into defined frameworks and highly scripted action plans for our government clients as well as regular companies.
- Embraced macro-level strategic decisions and micro-level implementation.
Chief Dedicated Trainer
Intel Corporation
Chandler, Chandler
01.2000 - 01.2005
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 800 employees each year.
- Directed training programs and development paths for managers and supervisors.
- Co-collaborated with the engineering team in-depth training manual for all employees.
- Conducted training courses and prepared videos for long-term use.
- Selected and assigned instructors to conduct specific training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Bachelor of Science - Sound Engineering
University of Central Florida
Orlando 03.1990 - 07.1994
Associate of Science - Systems Technology
University of Central Florida
Orlando 01.1990 - 07.1993
Bachelor of Science - Systems Engineering
Arizona State University
Phoeninx 01.1999 - 07.2004
Master of Science - Cybersecurity Engineer
Duriva Mexico/MIT
Mexico City/USA 09.2015 - 02.2018
Skills
Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Cybersecurity Engineer
Duriva Mexico/MIT
09.2015 - 02.2018
Owner/CTO
Odyssey Consulting
03.2011 - 11.2019
CTO
Comsys Networks International
01.2005 - 12.2011
Chief Dedicated Trainer
Intel Corporation
01.2000 - 01.2005
Bachelor of Science - Systems Engineering
Arizona State University
01.1999 - 07.2004
Bachelor of Science - Sound Engineering
University of Central Florida
03.1990 - 07.1994
Associate of Science - Systems Technology
University of Central Florida
01.1990 - 07.1993
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