Hannah Horn
Lake Worth,Florida
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MercedesPilates
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Responsible for advertising company via social media
- Handled photography and videography content to better promote offered services
Guest Experience Supervisor
The Boca Raton
12.2021 - 12.2022
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed over 50-60 calls a day
- Assisted in increasing overall sales by 10%
Administrative Assistant
South Florida Disc And Spine
01.2021 - 12.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Gym Supervisor
Indian Springs Country Club
02.2020 - 11.2020
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Sold memberships and personal training sessions to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Enhanced customer service based on feedback from guests.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Managed over 50 emails per day and answered in a timely manner
Education
High School Diploma -
Park Vista Community HighSchool
Boynton Beach, Florida05.2020
Skills
- Quality Assurance
- Document Control
- Meeting Planning
- Workflow Optimization
- Appointment Scheduling
- Data Entry
- Travel Coordination
- Office Administration
Certification
- Certified Yoga Instructor with Yoga Alliance
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Administrative Assistant
MercedesPilates
05.2023 - Current
Guest Experience Supervisor
The Boca Raton
12.2021 - 12.2022
Administrative Assistant
South Florida Disc And Spine
01.2021 - 12.2021
Gym Supervisor
Indian Springs Country Club
02.2020 - 11.2020
High School Diploma -
Park Vista Community HighSchool
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