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Team Lead Supervisor
Heredia,Heredia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ability to multitasking, prioritize, and meet timelines on deliverables.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor of Operations
Concentrix
05.2024 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Data Science Analyst
Concentrix
09.2023 - 04.2024
- Collect and preprocess large data sets from a variety of sources to ensure quality and improve key performance indicators.
- Create dashboards, reports, and visualizations to effectively communicate data insights to stakeholders.
- Present findings in a clear and concise manner to non-technical audiences.
- Interpret data findings and translate them into actionable business recommendations.
- Work closely with product managers, and other stakeholders to understand business needs and translate them into data-driven solutions.
- Monitor the performance of data models and continuously optimize them for better accuracy and efficiency.
ActingTrainer
Concentrix
02.2023 - 08.2023
- Responsible for the day-to-day functional direction of agents within the classroom environment training program, including monitoring trainees' progress during training, providing training and developmental feedback and readiness recommendations.
- Use effective presentation and facilitation skills, including creative training techniques and accelerated/adult learning techniques.
- Responsible for achieving individual performance metrics.
- Ensure effective and consistent communication with managers, peers, and other resource groups, including daily informal interaction with customers.
Community work |Student Community Work| Universidad Latina de Costa Rica
02.2023 - 05.2023
- Facilitating Learning: Our aim is to provide community adults with the necessary skills to efficiently utilize the tools of the Office suite
- Contributing to Personal and Professional Development: Our goal is to contribute to the comprehensive development of adults in the community
- Building Confidence in Technology: Our objective is to help participants overcome any fears or barriers related to technology
Outbound Call Center Agent
Concentrix
05.2022 - 02.2023
- Responding to customer questions via phone in a timely and professional manner.
- Identifying and resolving customer issues, complaints, or concerns efficiently, ensuring a positive customer experience.
- Offering accurate information about products, services, policies, and procedures to customers.
- Assisting customers with placing, modifying, or tracking orders, ensuring all transactions are processed correctly.
- Ensuring compliance with company policies, procedures, and legal regulations during customer interactions.
Education
Systems Engineering -
Universidad Latina de Costa Rica
Medium Technician in Executive for Service Centers - undefined
Colegio Técnico Profesional del Este
01.2016 - 05.2018
High School Degree - undefined
Colegio Técnico Profesional del Este
01.2016 - 05.2018
Skills
Data Base
Data Analysist
Staff Evaluation
Team Development
Problem-Solving
Team Leadership
Staff Training
Websites
Languages
English
Full Professional
Software
Data Base
Programing (Backend & Frontend)
Going on motorcycle road trips & Hanging out with friends
One of my favorite hobbies is hanging out with my friends, there is no specific activity I like to do with them, it's just fun to hang out with them.
Going out on the road on a motorcycle is another of my favorite things to do, going to the volcanoes or forests is one of my favorite activities.
Timeline
Supervisor of Operations
Concentrix
05.2024 - Current
Data Science Analyst
Concentrix
09.2023 - 04.2024
ActingTrainer
Concentrix
02.2023 - 08.2023
Community work |Student Community Work| Universidad Latina de Costa Rica
02.2023 - 05.2023
Outbound Call Center Agent
Concentrix
05.2022 - 02.2023
Medium Technician in Executive for Service Centers - undefined
Colegio Técnico Profesional del Este
01.2016 - 05.2018
High School Degree - undefined
Colegio Técnico Profesional del Este
01.2016 - 05.2018
Systems Engineering -
Universidad Latina de Costa Rica
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