Harold Raga Valencia

I provided direct customer service, effectively responding to inquiries and resolving problems related to products and
and solving problems related to products and services.
services.
- Managed multiple channels of communication (phone, email, online chat) to ensure prompt
email, online chat) to ensure fast and accurate customer service.
accurate.
- I collaborated with the customer service team to meet customer satisfaction
customer satisfaction objectives, maintaining high levels of quality and accuracy in the
quality and accuracy in handling requests.
- Developed active listening and problem solving skills, contributing to customer
contributing to customer loyalty and improving their buying experience.
customer loyalty and the improvement of their shopping experience.