Héctor Esteban Rodríguez Campos

Banking Analyst with Experience in Financial Assessment and Fraud Detection and experience reviewing bank statements of small businesses in the U.S. for cash advance approvals. Specialized in evaluating stable income, detecting fraud, and ensuring the legitimacy of business funds. Additionally, I was responsible for analyzing cases denied by the OCR system, ensuring accurate decisions aligned with company policies.

I worked in the technical support area, I had to manage two chats simultaneously, addressing a variety of customer issues reladted to their Voice over IP (VoIP) phones, and also resolve problems with their accounts. These issues ranged from voicemail problems to services on their accounts that they did not recognize and wanted to remove them from the account, or even add more services.

I was part of a team that handled calls from Amazon customers experiencing issues with their Alexa devices, Fire TV, and others. Our role was to troubleshoot various technical problems, process refunds or replacements, and assist customers with any other questions or concerns they had.

I was responsible for selling products for restaurants and butcher shops, explaining to customers the different products available and how to maximize their benefits, as well as answering any other questions they had.

I was responsible for visiting clients in different areas to address issues with their desktop computers and laptops. Depending on the problem, I would either fix the issue or replace the faulty component. I also assisted clients with any questions about how to use their devices, installed the necessary software, and performed preventive maintenance on the equipment.