HR service
Hector Cheves Fernandez
Human Resources
Santa Cruz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Human Resources / Case Manager
Amazon Costa Rica
1 2021 - Current
- In charge of approvals, denials, cancellations of employees licenses, reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal/state laws and benefit plans as defined by Amazon
- Consult, coordinate and partner with third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Technical Support Representative Service Desk
International Business Machines IBM
07.2020 - 01.2021
- Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners.
Activity Monitor
Marriott International - The Westin Golf Resort and Spa
01.2019 - 03.2020
- Reservation of socio-cultural activities, Reservations of sports fields, in charge of service surveys, direct attention to the guest, supervision of resort areas, master of ceremonies.
Entertainment Agent
JW Marriott Guanacaste Resort & Spa
12.2018 - 11.2019
- Payroll assistant, Family by JW supervisor, translator at Family by JW Activities and in charge of recreational activities at the resort.
Office assistant
Margarita Esquivel Program - UNA, Heredia
02.2016 - 07.2017
- Receipt of payments, telephone assistance and admissions officer.
Education
Bachelor in Middle Education -
Clímaco Arrieta Pérez Lyceum
Conversational and Written English - undefined
Californian Institute of Languages
IT Support - undefined
Grow with Google program
Advanced English and Pronunciation - undefined
INA Costa Rica
Conversational English - undefined
Canadian Center of Languages
Skills
Customer service
Labor responsibility
Fulfillment of goals and objectives
Organization
Planning
Team Development
Assertiveness
Attention to details
HR services
Customer Service
IT
Problem-solving abilities
Languages
Spanish - Native
English - Advanced B2
Accomplishments
- Front of the house of the I Trimester 2019 JW Marriott Guanacaste
- Employee of the month on September 2019 JW Marriott Guanacaste
- JW Simphony of Service Certifications
- IBM Data Privacy Certificate, Cybersecurity Certificate 2020, Procurement Certificate and Agile Certificate
- Amazon HR training wave 35 Top performer 2021
- Amazon FF PRR WW14 Top performer 2021
Interests
Customer Service
IT
Knowledge
Microsoft Office: Word, Excel, Power Point
Windows, Social media, Outlook
Timeline
Technical Support Representative Service Desk
International Business Machines IBM
07.2020 - 01.2021
Activity Monitor
Marriott International - The Westin Golf Resort and Spa
01.2019 - 03.2020
Entertainment Agent
JW Marriott Guanacaste Resort & Spa
12.2018 - 11.2019
Office assistant
Margarita Esquivel Program - UNA, Heredia
02.2016 - 07.2017
Human Resources / Case Manager
Amazon Costa Rica
1 2021 - Current
Bachelor in Middle Education -
Clímaco Arrieta Pérez Lyceum
Conversational and Written English - undefined
Californian Institute of Languages
IT Support - undefined
Grow with Google program
Advanced English and Pronunciation - undefined
INA Costa Rica
Conversational English - undefined
Canadian Center of Languages
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