HR service
Hector Cheves Fernandez
Human Resources
Santa Cruz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Human Resources / Case Manager
Amazon Costa Rica
1 2021 - Current
- In charge of approvals, denials, cancellations of employees licenses, reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal/state laws and benefit plans as defined by Amazon
- Consult, coordinate and partner with third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Technical Support Representative Service Desk
International Business Machines IBM
2020.07 - 2021.01
- Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners.
Activity Monitor
Marriott International - The Westin Golf Resort and Spa
2019.01 - 2020.03
- Reservation of socio-cultural activities, Reservations of sports fields, in charge of service surveys, direct attention to the guest, supervision of resort areas, master of ceremonies.
Entertainment Agent
JW Marriott Guanacaste Resort & Spa
2018.12 - 2019.11
- Payroll assistant, Family by JW supervisor, translator at Family by JW Activities and in charge of recreational activities at the resort.
Office assistant
Margarita Esquivel Program - UNA, Heredia
2016.02 - 2017.07
- Receipt of payments, telephone assistance and admissions officer.
Education
Bachelor in Middle Education -
Clímaco Arrieta Pérez Lyceum
Conversational and Written English - undefined
Californian Institute of Languages
IT Support - undefined
Grow with Google program
Advanced English and Pronunciation - undefined
INA Costa Rica
Conversational English - undefined
Canadian Center of Languages
Skills
Customer service
Labor responsibility
Fulfillment of goals and objectives
Organization
Planning
Team Development
Assertiveness
Attention to details
HR services
Customer Service
IT
Problem-solving abilities
Languages
Spanish - Native
English - Advanced B2
Accomplishments
- Front of the house of the I Trimester 2019 JW Marriott Guanacaste
- Employee of the month on September 2019 JW Marriott Guanacaste
- JW Simphony of Service Certifications
- IBM Data Privacy Certificate, Cybersecurity Certificate 2020, Procurement Certificate and Agile Certificate
- Amazon HR training wave 35 Top performer 2021
- Amazon FF PRR WW14 Top performer 2021
Interests
Customer Service
IT
Knowledge
Microsoft Office: Word, Excel, Power Point
Windows, Social media, Outlook
Timeline
Technical Support Representative Service Desk
International Business Machines IBM
2020.07 - 2021.01
Activity Monitor
Marriott International - The Westin Golf Resort and Spa
2019.01 - 2020.03
Entertainment Agent
JW Marriott Guanacaste Resort & Spa
2018.12 - 2019.11
Office assistant
Margarita Esquivel Program - UNA, Heredia
2016.02 - 2017.07
Human Resources / Case Manager
Amazon Costa Rica
1 2021 - Current
Bachelor in Middle Education -
Clímaco Arrieta Pérez Lyceum
Conversational and Written English - undefined
Californian Institute of Languages
IT Support - undefined
Grow with Google program
Advanced English and Pronunciation - undefined
INA Costa Rica
Conversational English - undefined
Canadian Center of Languages
Similar Profiles
Tatiana Chaves FloresTatiana Chaves Flores
Senior Customer Success Manager at Amazon Costa RicaSenior Customer Success Manager at Amazon Costa Rica
Luis Carlos PupoLuis Carlos Pupo
Sr. Business Analyst for Global Human Resources Risk and Compliance at Amazon Costa RicaSr. Business Analyst for Global Human Resources Risk and Compliance at Amazon Costa Rica
Diego BolañosDiego Bolaños
ECR Americas Specialist at Amazon Costa RicaECR Americas Specialist at Amazon Costa Rica