Hector Rojas
San Jose
Summary
I’m a dedicated person with clear goals in mind. By nature, I’m a process improver on my daily assignations, and a great team player. I wish an opportunity to gain new skills, growth within the company and become an expert in each task assigned. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
HR Associate
Amazon
09.2024 - Current
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
Food and Beverage Attendant
Vail Resorts Inc
12.2023 - 03.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Monitored food and beverage supplies, assisting with restocking when needed.
Customer Service Associate
Amazon
06.2020 - 09.2023
- Resolve Amazon’s customers problems with their packages, accounts and deliveries
- Provide excellent customer service skills, prioritize customer needs, and provide appropriate solutions via phone, email or live chat
- Develop projects to improve team daily task performance
- Propose ideas to accomplish process improvements.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
Customer Service representative
Sykes
01.2019 - 01.2020
- Customer Service representative that solve bank customers profile issues
- Problem solving with refunds, deposits, transfers
- Handling sensitive information with large money amounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Regular Student on Veterinary medicine -
Universidad De San Francisco De Asís
San Jose, Costa Rica 06.2021 - Current
First steps on Civil Engineering. Basic engineering knowledge in Mathematics, Physics and Chemistry -
Universidad De Costa Rica
San Jose, Costa Rica 01.2018 - 01.2019
Skills
Creative and analytical problem solving
Timeline
HR Associate
Amazon
09.2024 - Current
Food and Beverage Attendant
Vail Resorts Inc
12.2023 - 03.2024
Regular Student on Veterinary medicine -
Universidad De San Francisco De Asís
06.2021 - Current
Customer Service Associate
Amazon
06.2020 - 09.2023
Customer Service representative
Sykes
01.2019 - 01.2020
First steps on Civil Engineering. Basic engineering knowledge in Mathematics, Physics and Chemistry -
Universidad De Costa Rica
01.2018 - 01.2019
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