Heika Jennelle Grant Cooper

• Architect and design Azure solutions for customers including infrastructure, networking and security.
• Work with sellers, specialists, and account managers to onboard new customers to Azure.
• Engage with partners to accelerate customer´s journey to the cloud.
• Remove technical blockers in customers projects to the cloud.
• Ensure customers have all tools and knowledge needed for a smooth transition from on-premises to cloud management via technical workshops and general guidance.
• Create and advise on cloud strategy that is aligned with customers business objectives.
• Understand industry trends to guide customer conversations towards products that bring value to their business.

• Understand QA methodology and full life cycle of data processing from acquisition to integration to extraction to identify potential data quality issues.
• Profile data, determine trends, patterns, inconsistencies; draw recommendations for clients based on data analysis.
• Work on a consultative basis for new data sources and enhancement initiatives to help ensure consistency and implementation of best practices.
• Fulfill ad hoc data analysis requests, devise, and maintain various data mining studies and identify and implement improvements in QA processes as needed

• Completing over the phone interviews to US customers.
• Training of new hires on company policy and procedures.
• English language and pronunciation coach.
• Adding new material to the company’s intranet.

· Managing the hiring process for my team.

• Started an English improvement team that later turned into an English school in the company.
• Began a company newspaper for my POD called “The Synovate News” that focused on pronunciation and news from our client and company in general.
• Created training material for other teams.
• Training and “nesting” lead for new hires.
• Managed break time and working hours for my teams to report back to Human Resources.
• Performed quality reviews on my team’s surveys.
• Conducted client monitor sessions in which clients would listen to interviews and comment on quality and pronunciation.
• Performed employee sit-downs to review metrics and performance improvement.