25 Year
Hermogina Gallego
Burlington,ON
Summary
Highly-qualified Housekeeping Supervisor offering 25 years of hospitality experience. Hands-on supervisor and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Skilled in leading and mentoring team to consistently deliver cleanliness, maintenance, sanitation and products standard in customers and team areas that embrace service excellent.
Overview
1
1
Work History
Housekeeping Supervisor
Princess Cruises Lines
03.1993 - 06.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Established and enforced safety protocols and guidelines for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Managed over 50 customer call per day.
Education
No Degree - Basic Safety Training
Government of The Philippines
Manila, Philippines03.2025
No Degree - Refresher On Basic Training
Nautical Options Training Institute of The Phil.
Manila, Philippines02.2021
No Degree - Updating Training For Basic Safety
DMMA College of Southern Philippines
Davao City, Philippines07.2015
Bachelor of Science - Hotel, Resort And Restaurant Management
Uni. of San Jose Recoletos
Cebu City Philippines03.1986
High School Diploma -
Uni. of Mindanao Digos College
Digos City, Philippines03.1980
Skills
- Safety and Compliance
- Financial Responsibility
- Employee Evaluation
- Team Development
- Inventory Restocking
- Department Coordination
- Customer Relationship Management
- Regulatory Compliance
- Cleaning and Sanitation
- Team Performance Management
- Guest Service and Experience
- Product Delivery and Operational efficiency
Timeline
Housekeeping Supervisor
Princess Cruises Lines
03.1993 - 06.2022
No Degree - Basic Safety Training
Government of The Philippines
No Degree - Refresher On Basic Training
Nautical Options Training Institute of The Phil.
No Degree - Updating Training For Basic Safety
DMMA College of Southern Philippines
Bachelor of Science - Hotel, Resort And Restaurant Management
Uni. of San Jose Recoletos
High School Diploma -
Uni. of Mindanao Digos College
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