HIDER VANESSA BUSTAMANTE ALEMAN
English Educator
Summary
I'm a dedicated student with different work backgrounds and currently looking to grow professionally by applying my work ethic and all my knowledge from both my diversified experience and university educational skills.
Overview
7
7
years of post-secondary education
3
3
Languages
Work History
Costumer Service Agent For Vehicle Support
Foundever
- Understanding different Costumer Packages and Tailoring support Accordingly
- Following protocols and procedures for handling stolen vehicle reports, as well as collaborating with law enforcement agencies to apply the response techniques and crisis management
- Applying communication skills to handle complex situations with colleagues, team leads, and operations managers
- Create incident tickets in servicenow to document each request from costumers
Training Assistant
- Assist in training program delivery: prepare training material, sources, and presentations
- As well as set up equipment and ensure a conducive learning environment for trainees
- Coordinate training schedules, and invitations, and ensure execution of training events
- Tracking training attendance, evaluations, and confidential documentation
- Assign respective learning objects according to the departments' necessity
Teacher Assistant
CEN-CINAI
- Teach English to preschool students with difficult social backgrounds and special needs students, as well as help the teacher with planning lessons for the week organizing dynamic activities for the children during and after class, planning games for developing in learning, and encouraging participation
Internship High School Educator.
Liceo De Heredia
08.2024 - 12.2024
- Differentiated instruction to meet the diverse needs of all learners in the classroom, ensuring each student''s academic growth and success.
- Established positive relationships with parents through regular communication, working together to support student success.
- Managed classroom behavior effectively by setting clear expectations and providing consistent reinforcement for appropriate behaviors.
- Led after-school tutoring sessions for students needing additional support in subject areas, improving overall performance levels within the class.
Education
Associate Degree - English Major as Second language
UNIVERSIDAD LATINA
01.2020 - 01.2024
Bachelor - Diversified Education
GARRARD COUNTY HIGH SCHOOL
01.2014 - 01.2017
Skills
- People Skills
- Teamwork
- Learning Management
- Critical Thinking
- Analytical Abilities
- Proactive
- Open to Feedback
- Training Distribution
- Servicenow Knowledge
- Google Suite
- Microsoft Office
- LinkedIn Learning
- Cornerstone
Call control
Customer service
Websites
Timeline
Internship High School Educator.
Liceo De Heredia
08.2024 - 12.2024
Associate Degree - English Major as Second language
UNIVERSIDAD LATINA
01.2020 - 01.2024
Bachelor - Diversified Education
GARRARD COUNTY HIGH SCHOOL
01.2014 - 01.2017
Costumer Service Agent For Vehicle Support
Foundever
Training Assistant
Teacher Assistant
CEN-CINAI
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