Hillary Alfaro
Escazú,San José
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Team Manager
Concentrix
San Jose, Costa Rica
04.2022 - Current
- Cultivating strong relationships with clients, consistently exceeding their expectations and ensuring repeat business opportunities.
- Leveraging data and analytics to make informed decisions and drive business improvements, as well as enabling data-driven decision making with analytics tools, generating valuable insights for the organization.
- Evaluated employee performance on a daily basis and coached and trained up to 10 team managers, increasing quality of work and employee motivation
Team Manager
Concentrix
11.2020 - 04.2022
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Reduced waste and pursued revenue development strategies to keep department aligned with profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sr. Quality Analyst
Concentrix
05.2019 - 11.2020
- Improved product quality by implementing rigorous protocols and identifying areas for improvement. (COPC Standards)
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before impacting end-users or production advocates.
- Leveraged strong analytical skills in monitoring performance statistics against established benchmarks, identifying opportunities for targeted improvements in specific areas.
Education
BBA - Business Intelligence
Universidad Latinoamericana Ciencia Y Tecnología
San José, Costa Rica 01.2024 - Current
Skills
Attention to Detail
Adaptability
Time management abilities
Business Intelligence Systems
Requirements Analysis
CRM Systems
Interpersonal Skills
Analytical Skills
Timeline
BBA - Business Intelligence
Universidad Latinoamericana Ciencia Y Tecnología
01.2024 - Current
Senior Team Manager
Concentrix
04.2022 - Current
Team Manager
Concentrix
11.2020 - 04.2022
Sr. Quality Analyst
Concentrix
05.2019 - 11.2020