Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Work Availability
Work Preference
Timeline
Generic

Hillary Luna

Collector Analyst
San José,SJ

Summary

Results-oriented professional with extensive experience in the financial sector, specializing in collections analysis and contract management. Strong analytical skills, attention to detail, and the ability to solve complex problems in dynamic, high-demand environments. Proven track record in optimizing collections processes, managing deductions, and improving financial workflows. Adept at implementing effective strategies to enhance cash flow and minimize overdue accounts. Certified in Project Management (Project Management Professional), with a strategic approach to managing financial and administrative processes.

Overview

10
10
years of professional experience
2047
2047
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Collector Analyst

Auxis Costa Rica
Heredia, Provincia de Heredia
05.2021 - Current
  • Analyze accounts receivable to identify overdue accounts and implement tailored collection strategies, improving cash flow and reducing DSO (Days Sales Outstanding)
  • Collaborate with internal teams to resolve payment discrepancies and streamline the collections process
  • Prepare detailed reports on collection activities, delivering insights to senior management for informed decision-making
  • Negotiate payment plans with clients, maintaining strong professional relationships while ensuring compliance with financial goals
  • Perform regular aging analysis and document deductions within assigned portfolios

Contract Management Advisor

IBM
Heredia, Provincia de Heredia
05.2018 - 12.2020
  • Advised cross-functional teams on best practices in project management, ensuring on-time, on-budget delivery aligned with quality standards
  • Conducted comprehensive risk assessments and implemented mitigation strategies to safeguard project objectives
  • Facilitated Agile ceremonies, including sprints, stand-ups, and retrospectives, ensuring project milestones were achieved efficiently
  • Supported audit and business control functions to maintain compliance with internal and external regulations

Contract Management Specialist

IBM
06.2016 - 05.2020
  • Managed end-to-end project lifecycles, from initiation through closure, ensuring all aspects of scope, timelines, and budgets were met
  • Supported risk assessments and audits to ensure compliance with business controls, delivering projects with a focus on mitigating financial and operational risks
  • Contributed to the execution of business strategies by providing financial, business information, and analytics support

Financial Administrative Assistant

Centro Internacional de Idiomas (CIDI)
Heredia, Provincia de Heredia
01.2015 - 06.2016
  • Maintained accurate financial records and ensured compliance with internal control standards
  • Processed supplier invoices, purchase orders, and payroll, improving operational efficiency
  • Assisted in budget planning and preparation for financial audits, ensuring readiness and compliance with regulations

Education

Technical Degree - Business Administration

ULICORI

Project Management Professional (PMP) -

Universidad San Marcos
San José, SJ
05.2001 - 01.2023

Excel Programming Certification -

TEC

Skills

Certification

Project Management Professional (PMP), Universidad San Marcos, 05/2023

Accomplishments

  • Throughout my career at Auxis, I have implemented significant changes across various roles, always adapting quickly to new responsibilities and challenges. My ability to consistently provide optimal and efficient support in each assigned role has been key to improving internal processes and ensuring successful outcomes.
  • Led risk management initiatives at IBM, which resulted in a 20% reduction in project delays by implementing proactive risk mitigation strategies.
  • Contributed to process improvements at CIDI, reducing financial reporting errors by 30% and improving payroll processing efficiency.

Software

ERP: SAP, Oracle

Advanced Excel

Database management and data analysis

Microsoft Office Suite

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Timeline

Collector Analyst

Auxis Costa Rica
05.2021 - Current

Contract Management Advisor

IBM
05.2018 - 12.2020

Contract Management Specialist

IBM
06.2016 - 05.2020

Financial Administrative Assistant

Centro Internacional de Idiomas (CIDI)
01.2015 - 06.2016

Project Management Professional (PMP) -

Universidad San Marcos
05.2001 - 01.2023

Technical Degree - Business Administration

ULICORI

Excel Programming Certification -

TEC
Hillary LunaCollector Analyst