HIREN K DESAI
Simpsonville,SC
Summary
To Secure IFS Crew Assist/SkyHub Moderator position with Delta Air Lines Inc where I can utilize my exceptional communication skills, knowledge of social media platforms, and ability to engage with audiences to enhance brand reputation and increase engagement.
Overview
17
17
years of professional experience
Work History
Purser & Flight Attendant
Delta Air Lines Inc
Atlanta, GA
10.2006 - Current
- Greeted and assisted passengers with boarding, luggage, and seating arrangements
- Ensured compliance with safety regulations and procedures during pre-flight, in-flight, and post-flight activities
- Demonstrated emergency equipment and provided safety instructions to passengers with FAA guidelines.
- Provided excellent customer service, including food and beverage service and responding to passenger requests
- Managed in-flight medical emergencies and provided first aid and basic life support as needed
- Collaborated with the flight crew to ensure a smooth and efficient flight operation
- Dealt with mechanical and passenger emergencies according to standards.
Customer Service Agent
Delta Air Lines Inc
Atlanta, Georgia
02.2006 - 10.2006
- Entered information in DeltaTerm32 system to maintain updated details related to customer ticket orders, reservations and payment method.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Checked tickets and identifying paperwork for verification of individual identities.
- Searched for and located available seats, cabins and flights for passengers.
- Checked luggage and directed passengers to concourses and piers.
Education
Associates Degree in Master of Business Administration -
Skills
- Exceptional customer service skills
- Strong communication and interpersonal abilities
- Proficient in multiple languages including English, Gujarati, and Hindi
- Highly organized and efficient in managing tasks and priorities
- In-depth knowledge of airline safety and emergency procedures
- Ability to remain calm and composed in stressful situations
- Trained in first aid and CPR
- Strong Work ethic
- Ad-Hoc Project Support
References
Reference available upon request
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Purser & Flight Attendant
Delta Air Lines Inc
10.2006 - Current
Customer Service Agent
Delta Air Lines Inc
02.2006 - 10.2006
Associates Degree in Master of Business Administration -
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