Chris Joiner
Atlanta
Summary
Dynamic leader with a proven track record at Nike, enhancing customer satisfaction and team cohesion. Excelled in problem-solving and team building, driving productivity and fostering a culture of reliability and adaptability. Skilled in schematics interpretation, I spearheaded initiatives that significantly boosted efficiency and employee engagement.
Overview
11
11
years of professional experience
Work History
Level III Specialist
Nike
08.2016 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors
- Followed all company policies and procedures to deliver quality work
- Developed and implemented systems to track customer feedback and satisfaction
- Generated reports detailing findings and recommendations.
Supervisor of Factory Operations
UPS
07.2019 - 10.2024
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship
- Drove productivity and financial performance and managed achievement of corporate and factory level metric goals
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Hard Lines Manager
Sports Authority
11.2013 - 08.2016
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed senior-level personnel working in marketing and sales capacities
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science Elementary Education -
Grambling State University
05.1994
Skills
- Customer Relations
- Reliability
- Team building
- Schematics Interpretation
- Analytical Thinking
- Team Collaboration
- Self Motivation
- Adaptability and Flexibility
- Problem-Solving
Timeline
Supervisor of Factory Operations
UPS
07.2019 - 10.2024
Level III Specialist
Nike
08.2016 - Current
Hard Lines Manager
Sports Authority
11.2013 - 08.2016
Bachelor of Science Elementary Education -
Grambling State University
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