Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Affiliations
Timeline
Generic
Host Zambrana

Host Zambrana

Heredia

Summary

A seasoned professional with a proven track record in business development and technical management, notably at Accenture. Excelled in enhancing customer satisfaction and achieving sales goals through effective account management and strategic team leadership. Skilled in CRM software and adept at relationship building, I led initiatives that significantly improved operational quality and efficiency, with a standout 53% improvement in return rate campaigns. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Manager of Business Development and Sales

Accenture
03.2016 - Current
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues for Microsoft PCM Partner connection Manager
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • ICSM Microsoft
  • Premier Support agent
  • Achieve partner stablish renewals goals

Technical Manager

HP Enterprise Services
11.2014 - 01.2016
  • Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Provide tech support to VPs and Manager world wide coverage withing the HP network.

Operations Manager

Concentrix, A SYNNEX Corporation
04.2011 - 10.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures for Solarwinds account and Cisco
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Manage 3 Cisco accounts SSB, LED and Social Media
  • Manage sales and products upsell and renewal campaign
  • Developed systems and procedures to improve operational quality and team efficiency with a 53% improve return rate vcampaign
  • Analyzed and reported on key performance metrics to senior management. Also my teams not only reaches the goals we also hit multiple overachievements.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Senior Technical Manager

CompUSA
05.2009 - 12.2010
  • Oversaw budget planning for technical projects, identifying cost-saving opportunities without compromising quality or scope for CompUSA Store #481
  • Promoted industry best practices within the team by conducting training sessions on relevant topics such as cybersecurity, data privacy regulations, and emerging technologies.
  • Promote technical sales and extended warranty WACA as well as promote new product line for companies such Nvidia , Intel and Logitech
  • Conducted regular performance reviews for team members, setting clear expectations and providing constructive feedback to drive improvement.
  • Implemented a culture of continuous learning within the organization by encouraging professional development opportunities and fostering an environment that values curiosity and growth.
  • We reach for 2 years first place on sale of technical services
  • Mentored junior technical staff, fostering professional growth and strengthening team capabilities for long-term success.
  • Analyzed client business processes to propose optimal software applications for unique requirements specially from CA Computer Associates

Operations Manager

BetonSports LTD
04.1999 - 09.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths base on sport season and special events
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Promote over 10 employees to manager positions
  • Raised property accuracy and accountability by creating new automated tracking method.

Technical Support Representative

ONU
12.1999 - 12.1999
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Freelancer for the ONU congreso international por la ninez .
  • Maintain and operate the copy machines and fax units

Technical Team Member

Acer Computers
01.1994 - 09.1999
  • Collaborated with cross-functional teams to deliver high-quality products, ensuring project deadlines were met consistently.
  • Developed custom software solutions for clients, tailoring features to meet their unique business needs effectively.
  • Leveraged data analytics insights to inform strategic decision-making processes related to technological improvements or changes required within projects being worked upon.
  • Championed integration of agile methodologies within the team, streamlining workflows for improved project delivery timescales specially for the new Acer Aspire computer line
  • Provide training on the US Robotics 56k internal modems
  • Provide training on data recovery and Bigfoot HDD units
  • Provide A+ and N+ Fundamentals training
  • Strengthened client relationships through regular communication updates regarding progress made on tasks assigned while also addressing any concerns raised promptly.
  • Delivered comprehensive documentation on software releases, facilitating smooth handovers between internal teams or external stakeholders when needed.

Education

High School Diploma -

Colegio Los Angele
San Jose
11.1994

GED -

Jean Piaget School
San Jose
09.1988

Skills

  • Social Media Marketing
  • Competitive Analysis
  • Sales Presentations
  • Data-driven decision-making
  • CRM software proficiency
  • Customer Service
  • Business development and planning
  • Decision-Making
  • Business Objective Analysis
  • Sales Reporting
  • Goal Setting and Achievement
  • Budgeting and Expenditures
  • Time Management
  • Customer Complaint Resolution
  • Sales Statistics Analysis
  • Rapport and relationship building
  • Relationship Building
  • Digital Sales
  • Sales Targeting
  • Closing Techniques
  • Direct Sales
  • Territory Management
  • Sales Projections
  • Aftermarket Sales
  • Data Confidentiality
  • New Hire Onboarding
  • Sales process

Accomplishments

  • Documented and resolved techincal issues for the largest companies in latam such as bimbo , Banco Industrial and more.
  • 8 Times Microsoft history of success
  • Winner of multiple overachievements awards, Unsung hero
  • Employee of the month
  • Managers Choice

Certification

· A+

· N+ certified

· CSP -Certified Sales Professional

· Windows Server 2000 , 2003 Administrator MSCE

· Eyeretel (Recording system specialist) (Santa Clara CA,USA)

· On-else (American English Accent Skills)

· Leviton (Structural cabling certified)

· Leviton (Fiber optic certified installer)

· Acer (Technical support Level 1)

· FMC (Satellite dish installer C-Band ) (Davie FL USA)

· LAGG (SMB routing, switching, wireless).

· Microsoft Enterprise Administrator 365

· Microsoft Security Administrator Associate

· Microsoft Solutions Expert Data Management and Analytics

· Microsoft SCCM Exam Passed

· Microsoft Server 2008

· Fundamentos Derecho Laboral

· Avaya University Telephony engineer certified (Mexico City)

· SolarWinds Certified Professional SCP

· PMI Fundamentals course

· CR labor rights course

· FSU Computer Science (Incomplete)

· TTL fundamentals

· vSphere fundamentals and monitoring

· SolarWinds SCP

· Advance Sales Training Business

· Microsoft 365 Enterprise ertified Administrator

· Microsoft AZ900 exam passed

· Microsoft MS900 exam passed



Hobbies

Love to read 

ATV Rides 

Garden 

Gammer 

Mechanics fanatic 

Languages

Spanish
Native language
English
Proficient
C2
Portuguese
Beginner
A1
German
Beginner
A1

Affiliations

  • Founder of Autism Costa Rica
  • President of Castillo Country Club

Timeline

Manager of Business Development and Sales

Accenture
03.2016 - Current

Technical Manager

HP Enterprise Services
11.2014 - 01.2016

Operations Manager

Concentrix, A SYNNEX Corporation
04.2011 - 10.2014

Senior Technical Manager

CompUSA
05.2009 - 12.2010

Technical Support Representative

ONU
12.1999 - 12.1999

Operations Manager

BetonSports LTD
04.1999 - 09.2007

Technical Team Member

Acer Computers
01.1994 - 09.1999

High School Diploma -

Colegio Los Angele

GED -

Jean Piaget School
Host Zambrana