Ian Bertoglia García
Team Leader
Summary
A team-oriented business leader and data analyst, I have experience with teams that have delivered maximum results, consistently exceeding results throughout my career, building successful partner relationships and creating lifetime value for customers.
Since 2020, I have held a progressive number of analytical and leadership roles, leveraging my strong analytical and problem-solving skills to disrupt our operational culture, innovate our customer experience for our clients, and continuously achieve revenue and growth targets in all types of market conditions.
My leadership strengths include natural curiosity and agility, crisis management and people development (coaching, mentoring and training). I thrive on developing, reorganizing and enhancing talent within organizations and managing through periods of growth and change.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Fraud Team Leader
Concentrix
San Pedro
09.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed over 25 senior-level personnel working in Fraud and compliance capacities.
- Participates in the implementation of strategy, functional or technical expertise that enables independent thought and action on key departmental activities..
- Maximized performance by monitoring daily activities and mentoring team members.
Performance Specialist
HealthFirst
10.2021 - 09.2022
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Utilized data visualization techniques to present and explain complex data sets.
- Responsible for assisting in the resolution of complaint issues escalated by Operations Managers to ensure regulatory compliance, this role will be required to pull urgent complaint reports through various systems on a daily basis.
- Implemented business intelligence solutions to increase operational efficiency.
Subject Matter Expert
Concentrix
Pavas
01.2021 - 10.2021
- Designed and prepared technical reports, studies, and related documentation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Supply Area Intern
Proinsa Construction
Santa Ana
09.2020 - 01.2021
- Negotiated rates with local, national and international transport companies.
- Oversaw material goods and equipment inventories to prevent financial loss.
- Reorganized supplies and increased productivity.
Education
Bachelor of Computer Science - Systems Engineering
Universidad Fidelitas
San Jose 07.2022 - Current
High School Diploma -
CTP Calle Blancos
San Jose 01.2018 - 09.2020
Skills
Leadership and team building
Certification
Lean Six Sigma Green Belt Professional
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Fraud Team Leader
Concentrix
09.2022 - Current
Bachelor of Computer Science - Systems Engineering
Universidad Fidelitas
07.2022 - Current
Performance Specialist
HealthFirst
10.2021 - 09.2022
Subject Matter Expert
Concentrix
01.2021 - 10.2021
Supply Area Intern
Proinsa Construction
09.2020 - 01.2021
High School Diploma -
CTP Calle Blancos
01.2018 - 09.2020
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