Ignacio Abarca
Infrastructure Architect
Costa Rica
Summary
Experienced Infrastructure Solution Architect skilled in designing and optimizing cloud and on-premises infrastructure for optimal performance. Proficient in leading cross-functional teams to evaluate system architecture, identify efficiencies, and implement innovative solutions. Specialized in designing and implementing robust IT solutions across various environments, including Windows, Linux, and Unix servers, to ensure scalability, security, and operational excellence.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Infrastructure Solution Architect
Citi Bank
Hererdia
02.2020 - Current
- Leading the conversations with the application teams to locate the application more oriented to the strategic defined by the organization
- With the alignment of the application going in to private cloud, represents on savings $3 million on green cost at the first year
- Implement a pattern to reduce the time on the IRP tool by 40 % of the total time required to complete the entire task
- Support technical solutions designs with global teams across different geographic locations
- Analyze business requirements, and non-functional requirements to integrate software, hardware, storage, operating systems, and network connectivity solutions into cost-effective, and strategic technical infrastructure designs
- Utilized cloud computing technologies to reduce overall infrastructure costs by 30%
- Developed detailed engineering plans and designs for various infrastructure projects, resulting in improved safety and efficiency
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues also to improve the experience for new hires and current employees
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
System Administrator
Boston Scientific
Heredia
10.2018 - 12.2019
- Infrastructure Manager of the facilities located in Heredia at Global Park
- Managed the contracts with different vendors and negotiate with them to reduce about 30% of the final price for new implementations
- Exactus software administrator that helps on the audits and the payroll to reduce to contract additional personal to administrate this tool
- Provide all the documentation or the supports required for the SOX audit to accomplish with all the requirements to pass with excellence each audit we have
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Technical Support Agent
Hewlett Packard
Heredia
07.2016 - 09.2018
- Technical support agent for business teams
- Development and implementation of courses to improve the customer experience
- Team lead backup
- Fielded average of 56 inbound phone calls to deliver support and remotely resolve service issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technical Support Specialist
GFI
San Jose
11.2014 - 07.2016
- Technical support to end user
- Server administration and maintenance, Active Directory Administration, McAfee EPO, MS Exchange 2013
- Administration and telecommunications support
- Project Coordination
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Technical Support
GlaxoSmithKline
07.2013 - 07.2014
- Technical support to end user, for Sabanilla, Tibás, Pavas and Terra Campus facilities
- Creation of new users and permission on Active Directory Console
- System administrator for the Windows servers located on Sabanilla
- Administration and telecommunications support
- Project Coordination
- Delivered onsite technical support for 1500 employees.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Increased client satisfaction by providing prompt technical support and addressing concerns effectively.
- Provided exceptional technical support, reducing repeat calls related to unresolved issues.
Education
Bachelor's Degree - Computer Project Management
Universidad Latina De Costa Rica
Heredia 01.2014 - 01.2016
Bachelor's Degree - Computer Systems Engineering
Universidad Latina De Costa Rica
Heredia 01.2009 - 12.2013
Skills
- Multi-Cloud Architecture & Administration (Azure, GCP, Private Cloud)
- Infrastructure Design & Optimization
- Windows & Linux Server Administration
- Virtualization (VMware, Hyper-V)
- Network Design, Security & Administration
- IT Project Management & Vendor Negotiation
- Solution Architecture & Technical Consulting
- IT Service Management (ITSM) & Compliance (SOX)
- DevOps & CI/CD Practices
- Incident, Problem & Change Management
- Data Center Technologies & Cloud Migration
- Cost Optimization & Performance Tuning
- Disaster Recovery & Business Continuity Planning
- Process Automation & Efficiency Improvement
- Technical Support & Troubleshooting
- Strategic Planning & Team Leadership
Skills
- Innovative Thinking
- Problem-Solving
- Leadership & Team Management
- Strategic Vision
- Adaptability
- Attention to Detail
- Effective Communication
- Continuous Improvement Mindset
Timeline
Infrastructure Solution Architect
Citi Bank
02.2020 - Current
System Administrator
Boston Scientific
10.2018 - 12.2019
Technical Support Agent
Hewlett Packard
07.2016 - 09.2018
Technical Support Specialist
GFI
11.2014 - 07.2016
Bachelor's Degree - Computer Project Management
Universidad Latina De Costa Rica
01.2014 - 01.2016
Technical Support
GlaxoSmithKline
07.2013 - 07.2014
Bachelor's Degree - Computer Systems Engineering
Universidad Latina De Costa Rica
01.2009 - 12.2013
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