Isaac Jiménez González
Web Designer
Barrio Saprissa, Frente Al Salon Comunal. San Pedro
Summary
Knowledgeable and dedicated customer and client service and support professional with extensive experience that comprehends the Customer Service, Service desk, Interpretation, Inbound sales and Application Support for SaaS industries. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing professionally, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Project Resources Group
9 2010 - 5 2012
- Provided order processing through Comcast owned systems and customer service over the phone, specifically dealing with retail agents and other Comcast employees
- The orders consisted of specific information on data card models and their corresponding action for disconnection, suspension or activation.
Inbound Sales Representative
StarTek C.R.
2012.07 - 2013.08
- Acted as inbound sales agent, providing information about VoIP calling service features and advantages to already interested customers that received information through brochures, e-mails, text messages and other campaigns.
Technical Onsite coordinator
Hewlett Packard
2015.08 - 2017.11
- As Onsite coordinator helped managing schedules for different enterprise server technicians
- Learned and handled part orders, managed and coordinated transit times and maintained communication with Data Center and other facilities personnel, to ensure and provide the appropriate clearance and security levels for the technician access to the equipment in question.
McDonalds Service Desk Representative
Fujitsu
2018.07 - 2020.07
- Worked as Service desk agent for McDonalds Canada, working over the phone with different employees from each one of the chain restaurants all over the territory
- Provided technical support through pre-established workflows and protocols, when necessary, escalated the issues through different portals and other tools to provide technical visits on-site
- Worked specifically with Windows based equipment, POS equipment, central servers among other types of hardware.
Spanish - English Interpreter
Voiance
2021.01 - 2022.02
- Learned different protocols of interpretation, maintained a high level of language proficiency and proactiveness to help customers from all backgrounds and on different interactions, to make sure that the message is interpreted and delivered across in the most complete possible way
- Handled calls that ranged from banking, loans, retail, healthcare, emergency room and hospital visits, social work, judicial duty and litigations among others.
Customer Support Representative
Accenture
2022.04 - 2023.02
- Provided support and customer service to clients about their investment and pension fund accounts
Application Support Specialist
Granicus
2023.02 - 2024.04
- Provided support related to websites and pages through an editing application to clients
- Handled HTML5, CSS3 and web mastering related cases.
Education
Technical - Web Design
2001.05 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Critical Thinking
Computer Proficiency
Live chat support
Technical Support
Follow-up skills
Escalation management
Personal Information
- Date of Birth: 08/29/91
- Nationality: Costa Rican
National ID
1-1477-0019
Age
33
Contact Number
6331-3143
ijimenezg2908@gmail.com
Secondary Education
U.P Jose Rafael Araya Rojas, 1997 - 2003,
Liceo Laboratorio Emma Gamboa. UCR, 2004 - 2007
U.P Jose Rafeal Araya Rojas, 2008 - 2009
Languages
Spanish
English
Timeline
Application Support Specialist - Granicus
2023.02 - 2024.04
Customer Support Representative - Accenture
2022.04 - 2023.02
Spanish - English Interpreter - Voiance
2021.01 - 2022.02
McDonalds Service Desk Representative - Fujitsu
2018.07 - 2020.07
Technical Onsite coordinator - Hewlett Packard
2015.08 - 2017.11
Inbound Sales Representative - StarTek C.R.
2012.07 - 2013.08
Cyber U - Technical, Web Design
2001.05 -
Customer Service Representative - Project Resources Group
9 2010 - 5 2012