Ilana Creata
Sales Agent
Summary
Motivated Sales Agent with an experience in driving sales and building customer relationships. Skilled in identifying client needs, presenting products, and closing deals. Known for being a strong communicator with a focus on customer satisfaction. Eager to continue developing my skills and contribute to achieving sales targets.
Overview
3
3
years of professional experience
Work History
Customer Service
Ruby Wager Sportsbook
01.2025 - 04.2025
- Provided excellent customer service to patients and medical staff.
- Promoted a positive dining experience through exceptional customer service.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Evaluated data to identify trends and determine customer service needs.
- Generated reports for customer service issues and repair records.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Customer Service and Sale Agent
BETUS
05.2024 - 12.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Generated leads for sales and rental properties through cold calls and referrals.
Assistant Store Manager
Sangre Viva Tattoo Shop
01.2022 - 04.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Currently Studying - Digital Marketing
UIA
San José Free Course Technical Excel
UIA
San José Skills
Process improvement specialist
Timeline
Customer Service
Ruby Wager Sportsbook
01.2025 - 04.2025
Customer Service and Sale Agent
BETUS
05.2024 - 12.2024
Assistant Store Manager
Sangre Viva Tattoo Shop
01.2022 - 04.2023
Currently Studying - Digital Marketing
UIA
Free Course Technical Excel
UIA
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