Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ilana  Creata

Ilana Creata

Sales Agent

Summary

Motivated Sales Agent with an experience in driving sales and building customer relationships. Skilled in identifying client needs, presenting products, and closing deals. Known for being a strong communicator with a focus on customer satisfaction. Eager to continue developing my skills and contribute to achieving sales targets.

Overview

3
3
years of professional experience

Work History

Customer Service

Ruby Wager Sportsbook
01.2025 - 04.2025
  • Provided excellent customer service to patients and medical staff.
  • Promoted a positive dining experience through exceptional customer service.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Evaluated data to identify trends and determine customer service needs.
  • Generated reports for customer service issues and repair records.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Customer Service and Sale Agent

BETUS
05.2024 - 12.2024
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Generated leads for sales and rental properties through cold calls and referrals.

Assistant Store Manager

Sangre Viva Tattoo Shop
01.2022 - 04.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Currently Studying - Digital Marketing

UIA
San José

Free Course Technical Excel

UIA
San José

Skills

Process improvement specialist

Timeline

Customer Service

Ruby Wager Sportsbook
01.2025 - 04.2025

Customer Service and Sale Agent

BETUS
05.2024 - 12.2024

Assistant Store Manager

Sangre Viva Tattoo Shop
01.2022 - 04.2023

Currently Studying - Digital Marketing

UIA

Free Course Technical Excel

UIA
Ilana Creata Sales Agent